Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide.
We are expanding our global team and looking for a
**Customer Support Call Agent**
to bring their wider knowledge and help us get our product and service more widely known and used.
Would you like to take on a new challenge in the field of
**customer experience**
in a successful, fast-growing global start-up?
**Location:**
Hybrid
**Salary Range:**
Flexible
**Key Responsibilities**
- Handle a high volume of inbound customer calls throughout the day.
- Act as the first point of contact for customers and accurately understand their needs.
- Clearly log, summarize, and categorize customer issues and feedback.
- Report recurring issues, trends, and insights to Customer Experience and Operations teams.
- Maintain a calm, professional, and empathetic tone during all customer interactions.
- Manage difficult or frustrated callers without taking conversations personally.
- Escalate complex or sensitive cases to the appropriate internal teams.
- Follow support procedures and contribute to improving call-handling processes.
- Occasionally, work from the office as part of a hybrid setup.
**Requirements**
- Comfortable spending
**most of the workday on phone calls.**
- Confident, clear, and professional verbal communication skills.
- Patient, resilient, and emotionally stable when dealing with customers.
- Strong listening skills and attention to detail.
- Able to document information accurately while handling calls.
- Willing to work in a
**hybrid environment.**
- Previous call center or customer support experience is a strong advantage.
**Benefits**
- Dynamic and interesting work in an early-stage, funded startup;
- Ability to influence the next stages of our growth;
- Experience working in the ever-changing world of fintech;
- Opportunities for professional and personal growth;
- Flexible work environment;
Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.
At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.
As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.
If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.
Apply now to join the Native Teams family and take the first step toward a brighter future!
We are expanding our global team and looking for a
**Customer Support Call Agent**
to bring their wider knowledge and help us get our product and service more widely known and used.
Would you like to take on a new challenge in the field of
**customer experience**
in a successful, fast-growing global start-up?
**Location:**
Hybrid
**Salary Range:**
Flexible
**Key Responsibilities**
- Handle a high volume of inbound customer calls throughout the day.
- Act as the first point of contact for customers and accurately understand their needs.
- Clearly log, summarize, and categorize customer issues and feedback.
- Report recurring issues, trends, and insights to Customer Experience and Operations teams.
- Maintain a calm, professional, and empathetic tone during all customer interactions.
- Manage difficult or frustrated callers without taking conversations personally.
- Escalate complex or sensitive cases to the appropriate internal teams.
- Follow support procedures and contribute to improving call-handling processes.
- Occasionally, work from the office as part of a hybrid setup.
**Requirements**
- Comfortable spending
**most of the workday on phone calls.**
- Confident, clear, and professional verbal communication skills.
- Patient, resilient, and emotionally stable when dealing with customers.
- Strong listening skills and attention to detail.
- Able to document information accurately while handling calls.
- Willing to work in a
**hybrid environment.**
- Previous call center or customer support experience is a strong advantage.
**Benefits**
- Dynamic and interesting work in an early-stage, funded startup;
- Ability to influence the next stages of our growth;
- Experience working in the ever-changing world of fintech;
- Opportunities for professional and personal growth;
- Flexible work environment;
Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.
At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.
As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.
If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.
Apply now to join the Native Teams family and take the first step toward a brighter future!
