**Company Description**
WeAreFiber is a global Business Process Outsourcer (BPO) offering a wide range of services in Inbound, Data Management, and Smartsourcing to clients in over 20 countries. With a team of approximately 700 professionals, WeAreFiber helps businesses focus on their core competencies while improving performance and creating long-lasting value. The company is known for fostering a dynamic and supportive work environment, providing coaching opportunities for skill development, and emphasizing professionalism and results. By combining expertise across a variety of industries with cutting-edge technology and high-quality processes, WeAreFiber builds sustainable, client-focused solutions. The company is committed to offering immediate measurable value while enabling long-term business growth.
**Role Description**
WeAreFiber is seeking a dedicated and detail-oriented Customer Service Representative for a full-time on-site role at our Tirana location. The responsibilities include handling inbound and outbound customer inquiries, providing exceptional service, resolving issues, and delivering accurate information promptly. The representative will communicate with customers via phone, email, and other channels, ensuring a positive experience. Additional tasks include maintaining customer records, adhering to company guidelines, and collaborating with cross-functional teams to provide solutions to our clients.
**Qualifications**
- Strong communication and interpersonal skills for effective customer interaction
- Proficiency in problem-solving, conflict resolution, and managing customer inquiries
- Ability to use computer systems and software applications for data entry and updating customer profiles
- Organizational skills for handling multiple tasks and prioritizing customer requests
- Prior experience in customer service or a related field is a plus
- Fluency in English is required; additional language skills will be considered an advantage
- A proactive mindset and a customer-focused approach to ensure satisfaction
WeAreFiber is a global Business Process Outsourcer (BPO) offering a wide range of services in Inbound, Data Management, and Smartsourcing to clients in over 20 countries. With a team of approximately 700 professionals, WeAreFiber helps businesses focus on their core competencies while improving performance and creating long-lasting value. The company is known for fostering a dynamic and supportive work environment, providing coaching opportunities for skill development, and emphasizing professionalism and results. By combining expertise across a variety of industries with cutting-edge technology and high-quality processes, WeAreFiber builds sustainable, client-focused solutions. The company is committed to offering immediate measurable value while enabling long-term business growth.
**Role Description**
WeAreFiber is seeking a dedicated and detail-oriented Customer Service Representative for a full-time on-site role at our Tirana location. The responsibilities include handling inbound and outbound customer inquiries, providing exceptional service, resolving issues, and delivering accurate information promptly. The representative will communicate with customers via phone, email, and other channels, ensuring a positive experience. Additional tasks include maintaining customer records, adhering to company guidelines, and collaborating with cross-functional teams to provide solutions to our clients.
**Qualifications**
- Strong communication and interpersonal skills for effective customer interaction
- Proficiency in problem-solving, conflict resolution, and managing customer inquiries
- Ability to use computer systems and software applications for data entry and updating customer profiles
- Organizational skills for handling multiple tasks and prioritizing customer requests
- Prior experience in customer service or a related field is a plus
- Fluency in English is required; additional language skills will be considered an advantage
- A proactive mindset and a customer-focused approach to ensure satisfaction
