Customer Care B2C Team Leader
Flutterbe Flutterint External
/job-details/9988
Customer Care B2C Team LeaderCustomer Operations Team Leader 1
**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What you’ll do:**
• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems.
**What you’ll bring:**
• Proven experience as call center supervisor or similar supervisory position;
• Excellent in Italian;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure.
**Why choose us:**
• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.
**Choose us also for:**
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions;
Volunteering during your working hours.
**Much more about us:**
• Reviews and comments from our [Glassdoor](http://www.glassdoor.it/Panoramica/Lavorando-in-Sisal-EI_IE553794.13,18.htm) and [Indeed](http://it.indeed.com/cmp/Sisal-3/reviews) pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location: Tirana, Albania**
**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What you’ll do:**
• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems.
**What you’ll bring:**
• Proven experience as call center supervisor or similar supervisory position;
• Excellent in Italian;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure.
**Why choose us:**
• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.
**Choose us also for:**
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions;
Volunteering during your working hours.
**Much more about us:**
• Reviews and comments from our [Glassdoor](http://www.glassdoor.it/Panoramica/Lavorando-in-Sisal-EI_IE553794.13,18.htm) and [Indeed](http://it.indeed.com/cmp/Sisal-3/reviews) pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location: Tirana, Albania**
