Regional Electric Vehicle Support Technician (Western Balkans)
U POWER Tech
/job-details/9983
Job Title: Regional Electric Vehicle Support Technician (Western Balkans)
Employment Type: Contract / Independent Contractor
Department: U POWER Europe
Work Location: Western Balkans (Remote, with regional and international travel)
**About U Power**
Smart Vehicle 2.0 marks a new era, characterized by vehicles tailored to specific real-world uses. At U Power, we are dedicated to this vision, offering our standardized intelligent chassis to enhance our clients' projects, meeting their unique needs, and introducing Car-as-a-Service (CaaS) features. Our goal is to create electric vehicles for every category, catering to diverse user scenarios with low investment and short time-to-market.
Join our team, where exceptional talent collaborates on groundbreaking challenges, paving the way for a revolutionary electric vehicle era.
**Position Overview**
U Power is dedicated to delivering unparalleled after-sales support, tailored solutions, and proactive engagement to ensure customer satisfaction and drive continuous improvement. To support these activities, U Power is looking for a Regional Electric Vehicle Support Technician to support our team in the Western Balkans, where we are introducing UP VANs to the local market.
This role is responsible for providing technical support and after-sales service in the company's overseas markets while maintaining close communication with headquarters to ensure the timely transmission and implementation of technical updates.
This is a remote Independent Contractor position based in the Western Balkans. The role requires at least 30% travel, including international trips, primarily to Latin America and Asia.
**Key Responsibilities**
As a Regional Electric Vehicle Support Technician, you will:
- Communicate with headquarters on a daily basis regarding technical support and promptly obtain and convey technical updates.
- Provide technical support for on-site and regional users and participate in after-sales related business activities.
- Assist headquarters in controlling the delivery quality of vehicles for customers and provide feedback regarding quality.
- Track and handle changes in quality and technical requirements from headquarters.
- Provide technical support for customer vehicles.
- Respond to customer complaints, identify root causes, and formulate regional emergency solutions.
- Assist headquarters in completing emergency repairs and other tasks.
- Travel to regional dealers to provide on-site support.
- Resolve urgent issues that come up from the customer side, both off-site and on-site.
- Help dealers establish a complete service system and gradually optimize service processes.
- Handle claims and judge the reasonableness of claims from a technical perspective.
**Qualifications & Requirements**
Language:
- Fluency in both English and the local languages of the Western Balkans (e.g., Serbian, Croatian, Bosnian, Albanian, Macedonian) is required.
Professional Experience:
- Experience in operation management, workshop utilization, parts inventory management, and user satisfaction management.
- Prior work experience as a Service Center Director, Service Manager, Front-desk Service Consultant, or Technical Support Engineer in a similar role.
- Experience working for an automobile company or in a service center.
- Experience in automotive electrical maintenance or high-voltage maintenance of EVs.
- Ability to diagnose, troubleshoot, and perform simple repairs on EVs.
Skills & Competencies:
- Excellent communication skills with the ability to cooperate closely with the overseas headquarters team.
- Comfortable taking regional business trips and adaptable to cross-cultural differences.
- Strong problem-solving skills with the ability to handle emergency situations.
- Proficiency in relevant office software and tools.
- Experience using diagnostic tools to interpret vehicle DTC (Diagnostic Trouble Code) data.
**Travel Requirement**
- Willingness and ability to travel at least 30% of the time, including international travel (primarily to Latin America and Asia).
**How to Apply**
Interested candidates are invited to send their CV to: hr@upower.com
Employment Type: Contract / Independent Contractor
Department: U POWER Europe
Work Location: Western Balkans (Remote, with regional and international travel)
**About U Power**
Smart Vehicle 2.0 marks a new era, characterized by vehicles tailored to specific real-world uses. At U Power, we are dedicated to this vision, offering our standardized intelligent chassis to enhance our clients' projects, meeting their unique needs, and introducing Car-as-a-Service (CaaS) features. Our goal is to create electric vehicles for every category, catering to diverse user scenarios with low investment and short time-to-market.
Join our team, where exceptional talent collaborates on groundbreaking challenges, paving the way for a revolutionary electric vehicle era.
**Position Overview**
U Power is dedicated to delivering unparalleled after-sales support, tailored solutions, and proactive engagement to ensure customer satisfaction and drive continuous improvement. To support these activities, U Power is looking for a Regional Electric Vehicle Support Technician to support our team in the Western Balkans, where we are introducing UP VANs to the local market.
This role is responsible for providing technical support and after-sales service in the company's overseas markets while maintaining close communication with headquarters to ensure the timely transmission and implementation of technical updates.
This is a remote Independent Contractor position based in the Western Balkans. The role requires at least 30% travel, including international trips, primarily to Latin America and Asia.
**Key Responsibilities**
As a Regional Electric Vehicle Support Technician, you will:
- Communicate with headquarters on a daily basis regarding technical support and promptly obtain and convey technical updates.
- Provide technical support for on-site and regional users and participate in after-sales related business activities.
- Assist headquarters in controlling the delivery quality of vehicles for customers and provide feedback regarding quality.
- Track and handle changes in quality and technical requirements from headquarters.
- Provide technical support for customer vehicles.
- Respond to customer complaints, identify root causes, and formulate regional emergency solutions.
- Assist headquarters in completing emergency repairs and other tasks.
- Travel to regional dealers to provide on-site support.
- Resolve urgent issues that come up from the customer side, both off-site and on-site.
- Help dealers establish a complete service system and gradually optimize service processes.
- Handle claims and judge the reasonableness of claims from a technical perspective.
**Qualifications & Requirements**
Language:
- Fluency in both English and the local languages of the Western Balkans (e.g., Serbian, Croatian, Bosnian, Albanian, Macedonian) is required.
Professional Experience:
- Experience in operation management, workshop utilization, parts inventory management, and user satisfaction management.
- Prior work experience as a Service Center Director, Service Manager, Front-desk Service Consultant, or Technical Support Engineer in a similar role.
- Experience working for an automobile company or in a service center.
- Experience in automotive electrical maintenance or high-voltage maintenance of EVs.
- Ability to diagnose, troubleshoot, and perform simple repairs on EVs.
Skills & Competencies:
- Excellent communication skills with the ability to cooperate closely with the overseas headquarters team.
- Comfortable taking regional business trips and adaptable to cross-cultural differences.
- Strong problem-solving skills with the ability to handle emergency situations.
- Proficiency in relevant office software and tools.
- Experience using diagnostic tools to interpret vehicle DTC (Diagnostic Trouble Code) data.
**Travel Requirement**
- Willingness and ability to travel at least 30% of the time, including international travel (primarily to Latin America and Asia).
**How to Apply**
Interested candidates are invited to send their CV to: hr@upower.com
