MIS and Operational Specialist
Happy / Happy Pay
/job-details/9968
**Company overview**
**BALFIN Group**
is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.
Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment.
With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
**Happy Pay Sha**
is BALFIN Group’s fintech platform, offering regulated digital financial services in Albania. Established in 2020, Happy has evolved beyond loyalty programs to offer integrated electronic payment processing, digital wallet services, Buy Now Pay Later (BNPL) credit solutions, and the issuance of electronic money. Serving both individuals and businesses, its mobile app and integrated POS/kiosk systems support, secure and flexible payment solutions - creating a full digital transaction ecosystem. Licensed under Albanian financial regulations, Happy Pay will uphold high standards of security, compliance, and user experience and lead Albania’s digital finance transformation with innovation and smart commerce solutions.
**Position:**
MIS and Operational Specialist
**Reports to:**
Operational & MIS reporting manager
**Company:**
Happy Pay sha
**Overview:**
The purpose of the MIS and Operational Senior Specialist position is to provide advanced support in the administration, maintenance, improvement, and monitoring of the company's information systems and operational processes. The position ensures the timely identification, reporting, testing, and resolution of issues in the Core System and other related systems, contributing to operational continuity, data quality, process automation, and improvement of the end-user experience. The role serves as a connecting point between business units, operations, IT/MIS, external partners, and developers, translating operational needs into clear functional and technical requirements and following through on their implementation to closure.
**Key Responsibilities**
- Identify, resolve, and document issues in the Core System and related systems, escalating to IT/Developers when needed.
- Support and test new processes and system changes (requirements, UAT, regression) before go-live, and execute approved updates and control-list changes in the Core System.
- Monitor data quality, reconcile balances and operational data, and flag discrepancies, risks, and improvement opportunities.
- Maintain user manuals and training materials, support end users, and contribute to unit reporting, objectives, and cross-team collaboration.
- Support other units in executing Core System/MIS-related processes, ensuring correct application of procedures and controls.
- Coordinate with external partners, technology providers, and developers on new implementations — testing, parameterization, and verification.
**Specific Operational and MIS Duties**
- Administration and control of key parameters in the Core System, according to approved access levels and authorizations.
- Tracking of incidents and user requests, with a focus on reducing resolution time and preventing recurring errors.
- Preparation of periodic reports on operational processes, the status of open issues, defects, implemented changes, and improvement needs.
- Coordination with IT/MIS on integrations, APIs, batch jobs, reports, data quality checks, and process automation.
- Verification of the implementation of internal controls within the system, including segregation of duties, traceability of actions, and documentation of approvals.
**Required Competencies and Skills**
· Very good knowledge of the Core System, operational processes, and MIS reporting logic.
· Good analytical skills for identifying the root cause of problems and proposing practical solutions.
· Ability to translate business requirements into clear functional and technical specifications.
· Good knowledge of Excel/Google Sheets; knowledge of SQL, Power BI, or other reporting tools is considered an advantage.
· Knowledge of functional testing, UAT, defect documentation, and change request tracking.
· Good communication and coordination skills with internal users, developers, external partners, and management.
· Orientation toward quality, data accuracy, meeting deadlines, and problem-solving.
· Ability to work independently and in a team, with good task prioritization.
**Qualifications and Experience**
· University degree in Economic Informatics, Information Technology, Finance, Business Administration, or related fields.
· At least 3–5 years of experience in MIS, Operations, Core System Support, Business/System Analysis roles, or similar functions.
· Experience in financial institutions, fintech, electronic payments, consumer credit/BNPL, or a regulated sector is considered an advantage.
· Good level of English, particularly for technical communication and documentation.
**What We Offer**
**· An attractive benefit package, including fair remuneration based on merit and performance evaluation.**
**· An exceptional opportunity to develop your skills and growth within BALFIN Group.**
**· Extra Leave days**
**·**
Dynamic and collaborative work environment
**Application Procedure:**
To apply for this position, please submit a CV in
i.shima@happy.al
by
**30**
**th**
**September 2026**
*\*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 "On the Protection of Personal Data," as well as the Internal Regulation on the Protection of Personal Data (approved by Happy Pay Sha). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages.*
*The processed data is accessed solely by HAPPY Pay Sha as the employer, specifically by the Human Resources Department.*
*The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly deleted.*
**BALFIN Group**
is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.
Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment.
With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
**Happy Pay Sha**
is BALFIN Group’s fintech platform, offering regulated digital financial services in Albania. Established in 2020, Happy has evolved beyond loyalty programs to offer integrated electronic payment processing, digital wallet services, Buy Now Pay Later (BNPL) credit solutions, and the issuance of electronic money. Serving both individuals and businesses, its mobile app and integrated POS/kiosk systems support, secure and flexible payment solutions - creating a full digital transaction ecosystem. Licensed under Albanian financial regulations, Happy Pay will uphold high standards of security, compliance, and user experience and lead Albania’s digital finance transformation with innovation and smart commerce solutions.
**Position:**
MIS and Operational Specialist
**Reports to:**
Operational & MIS reporting manager
**Company:**
Happy Pay sha
**Overview:**
The purpose of the MIS and Operational Senior Specialist position is to provide advanced support in the administration, maintenance, improvement, and monitoring of the company's information systems and operational processes. The position ensures the timely identification, reporting, testing, and resolution of issues in the Core System and other related systems, contributing to operational continuity, data quality, process automation, and improvement of the end-user experience. The role serves as a connecting point between business units, operations, IT/MIS, external partners, and developers, translating operational needs into clear functional and technical requirements and following through on their implementation to closure.
**Key Responsibilities**
- Identify, resolve, and document issues in the Core System and related systems, escalating to IT/Developers when needed.
- Support and test new processes and system changes (requirements, UAT, regression) before go-live, and execute approved updates and control-list changes in the Core System.
- Monitor data quality, reconcile balances and operational data, and flag discrepancies, risks, and improvement opportunities.
- Maintain user manuals and training materials, support end users, and contribute to unit reporting, objectives, and cross-team collaboration.
- Support other units in executing Core System/MIS-related processes, ensuring correct application of procedures and controls.
- Coordinate with external partners, technology providers, and developers on new implementations — testing, parameterization, and verification.
**Specific Operational and MIS Duties**
- Administration and control of key parameters in the Core System, according to approved access levels and authorizations.
- Tracking of incidents and user requests, with a focus on reducing resolution time and preventing recurring errors.
- Preparation of periodic reports on operational processes, the status of open issues, defects, implemented changes, and improvement needs.
- Coordination with IT/MIS on integrations, APIs, batch jobs, reports, data quality checks, and process automation.
- Verification of the implementation of internal controls within the system, including segregation of duties, traceability of actions, and documentation of approvals.
**Required Competencies and Skills**
· Very good knowledge of the Core System, operational processes, and MIS reporting logic.
· Good analytical skills for identifying the root cause of problems and proposing practical solutions.
· Ability to translate business requirements into clear functional and technical specifications.
· Good knowledge of Excel/Google Sheets; knowledge of SQL, Power BI, or other reporting tools is considered an advantage.
· Knowledge of functional testing, UAT, defect documentation, and change request tracking.
· Good communication and coordination skills with internal users, developers, external partners, and management.
· Orientation toward quality, data accuracy, meeting deadlines, and problem-solving.
· Ability to work independently and in a team, with good task prioritization.
**Qualifications and Experience**
· University degree in Economic Informatics, Information Technology, Finance, Business Administration, or related fields.
· At least 3–5 years of experience in MIS, Operations, Core System Support, Business/System Analysis roles, or similar functions.
· Experience in financial institutions, fintech, electronic payments, consumer credit/BNPL, or a regulated sector is considered an advantage.
· Good level of English, particularly for technical communication and documentation.
**What We Offer**
**· An attractive benefit package, including fair remuneration based on merit and performance evaluation.**
**· An exceptional opportunity to develop your skills and growth within BALFIN Group.**
**· Extra Leave days**
**·**
Dynamic and collaborative work environment
**Application Procedure:**
To apply for this position, please submit a CV in
i.shima@happy.al
by
**30**
**th**
**September 2026**
*\*Your personal data (in your capacity as a job candidate) will be processed in accordance with Law no. 124/2024, dated 19/12/2024 "On the Protection of Personal Data," as well as the Internal Regulation on the Protection of Personal Data (approved by Happy Pay Sha). This applies to the confidentiality and security of personal data. Only selected applicants will be notified about the next stages.*
*The processed data is accessed solely by HAPPY Pay Sha as the employer, specifically by the Human Resources Department.*
*The data of unsuccessful candidates will be retained for a maximum period of 1 year from the announcement of the successful candidate, for the purpose of contacting them in case of similar job openings matching the applicant’s profile. After 1 year, the data will be irreversibly deleted.*
