Commercial Specialist
Tirana International Airport
/job-details/9824
**Tirana International Airport SHPK (TIA)**
is seeking to hire a
**Commercial Specialist**
who will report to the
**Commercial Director**
of the company.
The Commercial Specialist is responsible for managing contracts and relationships with property, fuel and other service operators at Tirana International Airport, ensuring the achievement of the sales target set and a high performance of the businesses in regard to customer service. The role ensures compliance with contractual and regulatory requirements, maintains high operational and service standards, and supports commercial growth through market analysis, reporting, and promotional coordination. The position also plays a key role in cross-departmental collaboration to ensure the successful delivery of TIA’s non-aeronautical revenue strategy.
**Main duties and responsibilities of the position:**
***Contract & Relationship Management***
- Manage contracts and relationships with property, fuel and other service operators.
- Oversee contract renewals, amendments, and negotiations for both existing and new tenants.
- Ensure compliance with TIA’s regulations and contractual obligations.
- Responsible for obtaining all necessary data in accordance with TIA’s obligations under relevant commercial agreements.
- Resolve operational and contractual issues in collaboration with legal and procurement teams.
- Coordinate with various departments to resolve any contractual disputes.
- In charge of correspondence, memos, claims, new proposals, and relocations with all commercial clients regarding existing and new availabilities.
***Operational Oversight & Compliance***
- Work closely with commercial concessionaires to ensure high standards of service and product quality.
- Monitor performance metrics (sales, revenues, customer satisfaction, and operational efficiency).
***Data Management & Reporting***
- Responsible for receiving and controlling monthly turnover data of each commercial operator.
- Assist in preparing monthly reports and forecasts on the performance of assigned commercial operators.
- Help prepare summary commercial Excel files for submission to the Finance Department for client invoicing per agreement terms.
- Reconcile contract data and charges with the Finance Department.
- Prepare and submit weekly and monthly reports.
***Marketing & Business Development***
- Collaborate on marketing initiatives to enhance customer engagement.
***Cross-Departmental Support***
- Assist with all related tasks for other sectors within the Commercial Department, including Advertising, F&B, Retail etc.
**Education:**
- Bachelor’s degree in Hospitality Management, Business, Marketing or a related field
**Work experience:**
- Minimum of 3 year of experience in the commercial operations (e.g., real eastate, retail, services, logistic etc.).
**Language requirements:**
- Proficiency in Albanian and English (written and verbal).
**Skills and Competencies:**
- Strong interpersonal and customer service skills.
- Good understanding of contract management and financial reporting.
- Proficiency in Microsoft Office applications.
- Ability to handle multiple tasks and meet deadlines.
- Ability to work in high-pressure environments and respond to emergencies with composure.
- Experience in handling confidential information and ensuring adherence to security protocols.
- Ability to collaborate effectively as part of a team.
- Very good communication and interpersonal skills.
- Commitment to continuous improvement and high service standards.
- Committed to providing a high standard of service.
- Honest, reliable, and acts with integrity.
is seeking to hire a
**Commercial Specialist**
who will report to the
**Commercial Director**
of the company.
The Commercial Specialist is responsible for managing contracts and relationships with property, fuel and other service operators at Tirana International Airport, ensuring the achievement of the sales target set and a high performance of the businesses in regard to customer service. The role ensures compliance with contractual and regulatory requirements, maintains high operational and service standards, and supports commercial growth through market analysis, reporting, and promotional coordination. The position also plays a key role in cross-departmental collaboration to ensure the successful delivery of TIA’s non-aeronautical revenue strategy.
**Main duties and responsibilities of the position:**
***Contract & Relationship Management***
- Manage contracts and relationships with property, fuel and other service operators.
- Oversee contract renewals, amendments, and negotiations for both existing and new tenants.
- Ensure compliance with TIA’s regulations and contractual obligations.
- Responsible for obtaining all necessary data in accordance with TIA’s obligations under relevant commercial agreements.
- Resolve operational and contractual issues in collaboration with legal and procurement teams.
- Coordinate with various departments to resolve any contractual disputes.
- In charge of correspondence, memos, claims, new proposals, and relocations with all commercial clients regarding existing and new availabilities.
***Operational Oversight & Compliance***
- Work closely with commercial concessionaires to ensure high standards of service and product quality.
- Monitor performance metrics (sales, revenues, customer satisfaction, and operational efficiency).
***Data Management & Reporting***
- Responsible for receiving and controlling monthly turnover data of each commercial operator.
- Assist in preparing monthly reports and forecasts on the performance of assigned commercial operators.
- Help prepare summary commercial Excel files for submission to the Finance Department for client invoicing per agreement terms.
- Reconcile contract data and charges with the Finance Department.
- Prepare and submit weekly and monthly reports.
***Marketing & Business Development***
- Collaborate on marketing initiatives to enhance customer engagement.
***Cross-Departmental Support***
- Assist with all related tasks for other sectors within the Commercial Department, including Advertising, F&B, Retail etc.
**Education:**
- Bachelor’s degree in Hospitality Management, Business, Marketing or a related field
**Work experience:**
- Minimum of 3 year of experience in the commercial operations (e.g., real eastate, retail, services, logistic etc.).
**Language requirements:**
- Proficiency in Albanian and English (written and verbal).
**Skills and Competencies:**
- Strong interpersonal and customer service skills.
- Good understanding of contract management and financial reporting.
- Proficiency in Microsoft Office applications.
- Ability to handle multiple tasks and meet deadlines.
- Ability to work in high-pressure environments and respond to emergencies with composure.
- Experience in handling confidential information and ensuring adherence to security protocols.
- Ability to collaborate effectively as part of a team.
- Very good communication and interpersonal skills.
- Commitment to continuous improvement and high service standards.
- Committed to providing a high standard of service.
- Honest, reliable, and acts with integrity.
