**Build Your Career Inside a Global Technology Commerce Powerhouse**
Turn every transaction into international career momentum. As an
**Operations Assistant**
, you'll support the finance and e-commerce operations behind a global technology business, managing refunds, disputes, collections, and logistics processes. Gain valuable D2C expertise, work across global markets, and take your operations career further without leaving North Macedonia.
**About the Client**
Our client is
**a global technology and consumer electronics company creating innovative solutions for homes, businesses, mobility, and commercial environments.**
With more than 70 years of industry expertise, they deliver home appliances, entertainment technology, HVAC systems, vehicle solutions, and business technologies across global markets. Their portfolio increasingly combines AI, connected devices, digital platforms, and smart technology to improve everyday experiences. Through continuous innovation and expanding digital capabilities, they are shaping smarter living while transforming how consumers and businesses interact with technology.
**Your Daily Tasks**
- Manage customer refunds and ensure customers receive accurate and timely reimbursements
- Review incoming payment disputes, primarily through PayPal and Klarna, and challenge applicable cases to support successful resolution
- Coordinate with debt collection agencies, obtain regular case updates, and close resolved cases
- Manage logistics invoices and create invoices for carrier payments
- Manage marketplace tracking information and transfer tracking links accurately between systems
**The Qualifications We Seek**
- **Successfully completed university studies, vocational training (Ausbildung), or an equivalent qualification**
- **1 to 3 years of professional experience, preferably in e-commerce**
- Proficiency in
**English**
- Proficiency in
**German is an advantage**
but not required
- Strong organizational skills and a structured, diligent approach to work
- Willingness to learn and develop additional professional skills and experience
- Interest and potential to progress toward building and supporting an operations team within Emapta
- Experience in
**e-commerce support or dispute resolution management**
is an advantage but not required
- Familiarity with
**e-commerce platforms such as Magento or Shopify**
is an advantage but not required
**Your Career Snapshot**
- Employment Type: Indefinite Term Type Contract
- Work Setup: Onsite, Skopje
- Shift: Day Shift, Weekends Off
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
**Join the Top 1% Talent. A Better Career. A Better Life.**
At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.
With
**over 1,200 clients**
globally and a team of
**12,000+ professionals**
across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.
If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
#
**EmpoweringPeople**
#
**EmaptaEra**
Turn every transaction into international career momentum. As an
**Operations Assistant**
, you'll support the finance and e-commerce operations behind a global technology business, managing refunds, disputes, collections, and logistics processes. Gain valuable D2C expertise, work across global markets, and take your operations career further without leaving North Macedonia.
**About the Client**
Our client is
**a global technology and consumer electronics company creating innovative solutions for homes, businesses, mobility, and commercial environments.**
With more than 70 years of industry expertise, they deliver home appliances, entertainment technology, HVAC systems, vehicle solutions, and business technologies across global markets. Their portfolio increasingly combines AI, connected devices, digital platforms, and smart technology to improve everyday experiences. Through continuous innovation and expanding digital capabilities, they are shaping smarter living while transforming how consumers and businesses interact with technology.
**Your Daily Tasks**
- Manage customer refunds and ensure customers receive accurate and timely reimbursements
- Review incoming payment disputes, primarily through PayPal and Klarna, and challenge applicable cases to support successful resolution
- Coordinate with debt collection agencies, obtain regular case updates, and close resolved cases
- Manage logistics invoices and create invoices for carrier payments
- Manage marketplace tracking information and transfer tracking links accurately between systems
**The Qualifications We Seek**
- **Successfully completed university studies, vocational training (Ausbildung), or an equivalent qualification**
- **1 to 3 years of professional experience, preferably in e-commerce**
- Proficiency in
**English**
- Proficiency in
**German is an advantage**
but not required
- Strong organizational skills and a structured, diligent approach to work
- Willingness to learn and develop additional professional skills and experience
- Interest and potential to progress toward building and supporting an operations team within Emapta
- Experience in
**e-commerce support or dispute resolution management**
is an advantage but not required
- Familiarity with
**e-commerce platforms such as Magento or Shopify**
is an advantage but not required
**Your Career Snapshot**
- Employment Type: Indefinite Term Type Contract
- Work Setup: Onsite, Skopje
- Shift: Day Shift, Weekends Off
**Exciting Perks Await!**
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
**Join the Top 1% Talent. A Better Career. A Better Life.**
At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.
With
**over 1,200 clients**
globally and a team of
**12,000+ professionals**
across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.
If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
#
**EmpoweringPeople**
#
**EmaptaEra**
