**Company Description**
**KOVA is a global talent growth company that specializes in designing, building, and scaling high-performance distributed teams. With leadership present in the US, Germany, and North Macedonia, we partner with organizations across multiple industries to deliver end-to-end hiring solutions, from sourcing and screening to onboarding. Our mission is simple: remove hiring friction and ensure every team addition drives long-term growth and operational excellence.**
**Role Description**
**This is a full-time remote role for a Customer Service Representative based in North Macedonia (Remote). The Customer Service Representative will be responsible for providing excellent customer support, interacting with customers to resolve inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. They will act as the first point of contact for customer communications, addressing issues professionally and promptly while maintaining a positive and customer-focused attitude.**
**What You'll Do**
- Respond to customer inquiries through phone, email, chat, or other channels
- Understand customer needs and provide accurate solutions
- Resolve complaints and escalate more complex issues when necessary
- Maintain accurate customer information and records
- Follow company processes, service standards, and response-time targets
- Work with internal teams to resolve customer issues
- Maintain a professional and positive approach, even in difficult situations
- Contribute to customer satisfaction and retention
**What We're Looking For**
- Previous customer service, customer support, or similar experience is preferred
- Strong spoken and written English
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Patience, empathy, and professionalism
- Good organization and ability to manage multiple conversations or tasks
- Comfortable working with CRM, ticketing, or communication tools
- Ability to work independently and as part of a team
- **Most importantly, we're looking for someone reliable, professional, and genuinely comfortable working with people.**
Compensation will be discussed during the interviewing process.
Please note that due to the volume of applications, only shortlisted candidates will be invited for an interview.
**KOVA is a global talent growth company that specializes in designing, building, and scaling high-performance distributed teams. With leadership present in the US, Germany, and North Macedonia, we partner with organizations across multiple industries to deliver end-to-end hiring solutions, from sourcing and screening to onboarding. Our mission is simple: remove hiring friction and ensure every team addition drives long-term growth and operational excellence.**
**Role Description**
**This is a full-time remote role for a Customer Service Representative based in North Macedonia (Remote). The Customer Service Representative will be responsible for providing excellent customer support, interacting with customers to resolve inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. They will act as the first point of contact for customer communications, addressing issues professionally and promptly while maintaining a positive and customer-focused attitude.**
**What You'll Do**
- Respond to customer inquiries through phone, email, chat, or other channels
- Understand customer needs and provide accurate solutions
- Resolve complaints and escalate more complex issues when necessary
- Maintain accurate customer information and records
- Follow company processes, service standards, and response-time targets
- Work with internal teams to resolve customer issues
- Maintain a professional and positive approach, even in difficult situations
- Contribute to customer satisfaction and retention
**What We're Looking For**
- Previous customer service, customer support, or similar experience is preferred
- Strong spoken and written English
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Patience, empathy, and professionalism
- Good organization and ability to manage multiple conversations or tasks
- Comfortable working with CRM, ticketing, or communication tools
- Ability to work independently and as part of a team
- **Most importantly, we're looking for someone reliable, professional, and genuinely comfortable working with people.**
Compensation will be discussed during the interviewing process.
Please note that due to the volume of applications, only shortlisted candidates will be invited for an interview.
