Call Center Sales Supervisor - Medical/Aesthetic Tourism (ONSITE | FULL-TIME)
SEE®
/job-details/9304
**SEE® is recruiting on behalf of a confidential international client operating in the medical and aesthetic tourism sector.**
We are looking for an experienced
**Call Center Sales Supervisor**
to lead and supervise a team of sales operators responsible for managing international patient leads and converting enquiries into consultations and treatment bookings. The role is ideal for someone with a strong background in
**telesales, call center operations, team supervision, and customer conversion**
, preferably within
**medical tourism, healthcare, aesthetics, hospitality, travel, or another high-value service environment**
.
**About The Role**
As Call Center Sales Supervisor, you will be responsible for the day-to-day performance of the sales team, ensuring that leads are contacted efficiently, customers receive a high-quality experience, and commercial targets are achieved. You will work with international markets including the
**Netherlands, United Kingdom, and Italy**
, communicating with prospective patients and helping the team turn enquiries into qualified consultations and bookings.
- Supervise and coordinate a team of Call Center Sales Operators.
- Monitor daily call activity, lead follow-up, conversion rates, appointments, and sales performance.
- Ensure all incoming leads are contacted quickly and managed according to established sales processes.
- Coach operators on phone sales techniques, objection handling, qualification, follow-up, and closing.
- Listen to calls and provide structured feedback and performance coaching.
- Track and report key KPIs and sales metrics.
- Identify performance issues and implement corrective actions and improvement plans.
- Ensure accurate and consistent use of the company's CRM and lead management systems.
- Help establish and improve call scripts, sales processes, follow-up procedures, and customer communication standards.
- Work closely with management and other departments to improve lead quality, conversion, and customer experience.
- Maintain high standards of professionalism when communicating with international customers.
- Support the recruitment, onboarding, training, and development of new sales operators when required.
- Motivate the team and create a performance-oriented but supportive working environment.
- Escalate important customer or operational issues to management when necessary.
**Essential:**
- Minimum 2 years of professional experience in a supervisory, team leader, sales, or call center management role.
- Proven experience supervising or managing a sales/call center team.
- Strong experience in telesales and phone-based sales.
- Experience working with leads, follow-ups, customer qualification, objections, and conversion.
- Professional fluency in English.
- Professional fluency in Italian.
- Experience in medical tourism, aesthetic tourism, healthcare, dental tourism, clinics, travel, hospitality, or a related international service industry.
- Strong communication, leadership, coaching, and problem-solving skills.
- Comfortable working with CRM systems, call management tools, and performance dashboards.
- Strong understanding of sales KPIs and conversion metrics.
- Ability to work with international customers and different cultural expectations.
- Highly organised, proactive, and results-oriented.
**Nice to have:**
- Dutch language skills.
- Previous experience with Dutch or UK markets.
- Experience managing high-volume inbound/outbound leads.
- Experience with dental, cosmetic, aesthetic, or elective medical services.
- Experience working with international patient acquisition.
- Experience with CRM platforms, VoIP/call center systems, and reporting tools.
- Opportunity to join an international medical and aesthetic tourism operation.
- A leadership position with direct responsibility for sales team performance.
- Work with international markets and customers.
- Professional and performance-driven environment.
- Opportunity to develop into a broader Sales / Call Center Manager role.
- Competitive compensation based on experience and performance.
- Training and professional development opportunities.
We are looking for an experienced
**Call Center Sales Supervisor**
to lead and supervise a team of sales operators responsible for managing international patient leads and converting enquiries into consultations and treatment bookings. The role is ideal for someone with a strong background in
**telesales, call center operations, team supervision, and customer conversion**
, preferably within
**medical tourism, healthcare, aesthetics, hospitality, travel, or another high-value service environment**
.
**About The Role**
As Call Center Sales Supervisor, you will be responsible for the day-to-day performance of the sales team, ensuring that leads are contacted efficiently, customers receive a high-quality experience, and commercial targets are achieved. You will work with international markets including the
**Netherlands, United Kingdom, and Italy**
, communicating with prospective patients and helping the team turn enquiries into qualified consultations and bookings.
- Supervise and coordinate a team of Call Center Sales Operators.
- Monitor daily call activity, lead follow-up, conversion rates, appointments, and sales performance.
- Ensure all incoming leads are contacted quickly and managed according to established sales processes.
- Coach operators on phone sales techniques, objection handling, qualification, follow-up, and closing.
- Listen to calls and provide structured feedback and performance coaching.
- Track and report key KPIs and sales metrics.
- Identify performance issues and implement corrective actions and improvement plans.
- Ensure accurate and consistent use of the company's CRM and lead management systems.
- Help establish and improve call scripts, sales processes, follow-up procedures, and customer communication standards.
- Work closely with management and other departments to improve lead quality, conversion, and customer experience.
- Maintain high standards of professionalism when communicating with international customers.
- Support the recruitment, onboarding, training, and development of new sales operators when required.
- Motivate the team and create a performance-oriented but supportive working environment.
- Escalate important customer or operational issues to management when necessary.
**Essential:**
- Minimum 2 years of professional experience in a supervisory, team leader, sales, or call center management role.
- Proven experience supervising or managing a sales/call center team.
- Strong experience in telesales and phone-based sales.
- Experience working with leads, follow-ups, customer qualification, objections, and conversion.
- Professional fluency in English.
- Professional fluency in Italian.
- Experience in medical tourism, aesthetic tourism, healthcare, dental tourism, clinics, travel, hospitality, or a related international service industry.
- Strong communication, leadership, coaching, and problem-solving skills.
- Comfortable working with CRM systems, call management tools, and performance dashboards.
- Strong understanding of sales KPIs and conversion metrics.
- Ability to work with international customers and different cultural expectations.
- Highly organised, proactive, and results-oriented.
**Nice to have:**
- Dutch language skills.
- Previous experience with Dutch or UK markets.
- Experience managing high-volume inbound/outbound leads.
- Experience with dental, cosmetic, aesthetic, or elective medical services.
- Experience working with international patient acquisition.
- Experience with CRM platforms, VoIP/call center systems, and reporting tools.
- Opportunity to join an international medical and aesthetic tourism operation.
- A leadership position with direct responsibility for sales team performance.
- Work with international markets and customers.
- Professional and performance-driven environment.
- Opportunity to develop into a broader Sales / Call Center Manager role.
- Competitive compensation based on experience and performance.
- Training and professional development opportunities.
