Senior Key Account Manager (Kochani)
A1 Makedonija
/job-details/8769
**What You Do**
Manage and develop relationships with existing key accounts, ensuring high customer satisfaction and retention
Identify and drive up-sell and cross-sell opportunities to maximize account value
Proactively acquire and onboard new key customers in line with defined sales strategy
Own the full sales lifecycle – from opportunity identification, solution positioning, proposal creation, to contract negotiation and closing
Deliver against assigned revenue, volume, and KPI targets
Prepare and present account plans, forecasts, and performance reports
Act as the primary point of contact between the customer and internal teams (marketing, engineering, finance, operations)
Coordinate internal resources to ensure timely and high-quality service delivery
Lead complex negotiations and manage long-term contracts aligned with customer goals
Resolve escalations and proactively address customer challenges
Maintain deep knowledge of the full portfolio of telecom and ICT solutions
Support and guide cross-functional or virtual account teams when needed
**What You Offer**
University degree in Business, Economics, Telecommunications, or related field
Minimum 5+ years of B2B sales experience, preferably in telecom or ICT industry
Proven track record in managing key accounts and delivering revenue growth
Strong understanding of the Macedonian telecom and business market
Excellent commercial mindset with ability to identify and develop new revenue streams
Strong negotiation, presentation, and stakeholder management skills
Ability to manage multiple complex accounts simultaneously
Excellent analytical skills and experience in reporting, forecasting, and CRM tools
High level of ownership, autonomy, and results orientation
Strong communication and collaboration skills across diverse teams
Fluency in English
Valid driver’s license (Category B)
Manage and develop relationships with existing key accounts, ensuring high customer satisfaction and retention
Identify and drive up-sell and cross-sell opportunities to maximize account value
Proactively acquire and onboard new key customers in line with defined sales strategy
Own the full sales lifecycle – from opportunity identification, solution positioning, proposal creation, to contract negotiation and closing
Deliver against assigned revenue, volume, and KPI targets
Prepare and present account plans, forecasts, and performance reports
Act as the primary point of contact between the customer and internal teams (marketing, engineering, finance, operations)
Coordinate internal resources to ensure timely and high-quality service delivery
Lead complex negotiations and manage long-term contracts aligned with customer goals
Resolve escalations and proactively address customer challenges
Maintain deep knowledge of the full portfolio of telecom and ICT solutions
Support and guide cross-functional or virtual account teams when needed
**What You Offer**
University degree in Business, Economics, Telecommunications, or related field
Minimum 5+ years of B2B sales experience, preferably in telecom or ICT industry
Proven track record in managing key accounts and delivering revenue growth
Strong understanding of the Macedonian telecom and business market
Excellent commercial mindset with ability to identify and develop new revenue streams
Strong negotiation, presentation, and stakeholder management skills
Ability to manage multiple complex accounts simultaneously
Excellent analytical skills and experience in reporting, forecasting, and CRM tools
High level of ownership, autonomy, and results orientation
Strong communication and collaboration skills across diverse teams
Fluency in English
Valid driver’s license (Category B)
