Help Desk Representative
⋮IWFirstCall
/job-details/6234
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
**Company Description**
IWFirstCall is a certified 24×7 Customer Care Center providing NOC support, optimization, design, and build services for enterprises and communication service providers. Our global integrated NOC operations provide proactive support round the clock, ensuring unparalleled service to partners, clients, and end-users.
**Role Description**
This is a full-time, on-site Help Desk Representative role based in Bitola. The Help Desk Representative will be responsible for providing technical assistance, troubleshooting issues, and delivering proactive customer support. Tasks include resolving inquiries promptly, ensuring customer satisfaction, and escalating complex issues to appropriate teams when necessary. Collaboration with various teams and maintaining accurate documentation are key aspects of this role.
**Qualifications**
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong problem-solving skills and the ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Adaptability to work in a fast-paced, team-oriented environment
- Prior experience in customer care or NOC operations is a plus
- Basic knowledge of networking and technology infrastructure is an advantage
IWFirstCall is a certified 24×7 Customer Care Center providing NOC support, optimization, design, and build services for enterprises and communication service providers. Our global integrated NOC operations provide proactive support round the clock, ensuring unparalleled service to partners, clients, and end-users.
**Role Description**
This is a full-time, on-site Help Desk Representative role based in Bitola. The Help Desk Representative will be responsible for providing technical assistance, troubleshooting issues, and delivering proactive customer support. Tasks include resolving inquiries promptly, ensuring customer satisfaction, and escalating complex issues to appropriate teams when necessary. Collaboration with various teams and maintaining accurate documentation are key aspects of this role.
**Qualifications**
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong problem-solving skills and the ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Adaptability to work in a fast-paced, team-oriented environment
- Prior experience in customer care or NOC operations is a plus
- Basic knowledge of networking and technology infrastructure is an advantage
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- AI Infrastructure Co-Founder / Head of Engineering (100 % remote) (m/f/d) — EWOR GmbH
- Senior Accountant (m/f/d) — Chaos
- Accountant with Spanish Language — Jupiter BPO
- Hotel Cleanliness Expert / Хигиеничар-ка — Careers at Marriott
- Агент за телефонска продажба (германски јазик) — A1 Makedonija
- Human Resources Senior Manager — Groupe Barrière
- Senior Customer Experience Representative — Slice
- Vendor and Licensing Analyst — Task-HRS
- Senior Accountant Financial Reporting — FinanceTeams
- Service Control Desk (working with shifts) — Lufthansa Industry Solutions
- AI Infrastructure Co-Founder / Head of Engineering (100 % remote) (m/f/d) — EWOR GmbH
- FINANCIAL REPORTING JN. ANALYST - VOIS — VOIS
- Cyber Security Engineer — Nextsense
- QA & Test Automation Engineer — Itecor
- Inside Sales Executive — Mak-System International Group
- .NET Full Stack Developer – C#, M365 & Cybersecurity — Hornetsecurity
- Customer Experience Representative (CXR) — FrontLogix
- Collection Specialist — Panteleon GS
- Bilingual German-English Sales Specialist — Jupiter BPO
- FINANCIAL CONTROLLER - VOIS — VOIS
- Closed: Planning Intern — Capital Area Regional Planning Commission
- Digital Marketing & Local SEO Manager — TalentBridge Albania
- EN - Chef de Partie — Accor
- Hotel Cleanliness Expert / Хигиеничар-ка — Marriott International
- Customer Experience Specialist (English Speaking) — Voxenta
- Salesforce Developer — Slice
- Регионален менаџер — Жито Маркети
- Social Media Marketing Manager — Tronix.al
- Site Engineer — Farebau Albania
- Software Engineer III — RLDatix
