**Company Description**
IWFirstCall is a certified 24×7 Customer Care Center providing NOC support, optimization, design, and build services for enterprises and communication service providers. Our global integrated NOC operations provide proactive support round the clock, ensuring unparalleled service to partners, clients, and end-users.
**Role Description**
This is a full-time, on-site Help Desk Representative role based in Bitola. The Help Desk Representative will be responsible for providing technical assistance, troubleshooting issues, and delivering proactive customer support. Tasks include resolving inquiries promptly, ensuring customer satisfaction, and escalating complex issues to appropriate teams when necessary. Collaboration with various teams and maintaining accurate documentation are key aspects of this role.
**Qualifications**
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong problem-solving skills and the ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Adaptability to work in a fast-paced, team-oriented environment
- Prior experience in customer care or NOC operations is a plus
- Basic knowledge of networking and technology infrastructure is an advantage
IWFirstCall is a certified 24×7 Customer Care Center providing NOC support, optimization, design, and build services for enterprises and communication service providers. Our global integrated NOC operations provide proactive support round the clock, ensuring unparalleled service to partners, clients, and end-users.
**Role Description**
This is a full-time, on-site Help Desk Representative role based in Bitola. The Help Desk Representative will be responsible for providing technical assistance, troubleshooting issues, and delivering proactive customer support. Tasks include resolving inquiries promptly, ensuring customer satisfaction, and escalating complex issues to appropriate teams when necessary. Collaboration with various teams and maintaining accurate documentation are key aspects of this role.
**Qualifications**
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong problem-solving skills and the ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Adaptability to work in a fast-paced, team-oriented environment
- Prior experience in customer care or NOC operations is a plus
- Basic knowledge of networking and technology infrastructure is an advantage
