Operations & Service Lead
Head Start - MK
/job-details/5304
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**Operations & Service Lead**
*Full-Time Position — Skopje, North Macedonia*
**ROLE OVERVIEW**
Head Start is seeking a highly reliable and detail-oriented Operations & Service Lead to manage daily business operations in Skopje. This role combines hands-on lice detection and treatment services with customer care and operational responsibility. The ideal candidate demonstrates maturity, professionalism, and strong personal accountability, and is comfortable working with a high degree of autonomy while reporting directly to management based abroad.
**KEY RESPONSIBILITIES**
—
Perform lice detection and treatment services with precision and care
—
Ensure thorough completion of every treatment session
—
Uphold hygiene, safety, and sanitation standards at all times
—
Deliver an exceptional customer experience to every client
—
Manage both in-clinic and home service operations
—
Handle daily payments, financial reporting, and cash reconciliation
—
Maintain inventory levels and ensure operational organisation
—
Serve as the local brand representative for Head Start in Skopje
**CANDIDATE PROFILE**
—
Highly reliable, trustworthy, and discreet
—
Strong attention to detail and thorough in approach
—
Comfortable and professional when performing lice treatment services
—
Mature and capable of working independently with minimal supervision
—
Excellent customer-facing skills and interpersonal communication
—
Organised, responsible, and accountable with financial matters
**PREFERRED BACKGROUND**
—
Beauty therapist, hairdresser, or cosmetology professional
—
Healthcare worker, nurse, or childcare professional
**REQUIREMENTS**
—
Fluent in Macedonian; strong working proficiency in English
—
Valid driver's licence
—
Own clean and reliable vehicle
—
Comfortable working with both children and adults
—
Ability to travel abroad for an initial 2–3 month training period
**COMPENSATION**
**Base Salary :**
Very Competitive
**Performance Bonus:**
Based on revenue, accuracy & service quality
**Fuel Allowance:**
Included
**WORKING STRUCTURE**
—
Combination of in-clinic store operations and home service visits
—
Direct reporting to international management
—
High degree of autonomy with structured performance oversight
*Full-Time Position — Skopje, North Macedonia*
**ROLE OVERVIEW**
Head Start is seeking a highly reliable and detail-oriented Operations & Service Lead to manage daily business operations in Skopje. This role combines hands-on lice detection and treatment services with customer care and operational responsibility. The ideal candidate demonstrates maturity, professionalism, and strong personal accountability, and is comfortable working with a high degree of autonomy while reporting directly to management based abroad.
**KEY RESPONSIBILITIES**
—
Perform lice detection and treatment services with precision and care
—
Ensure thorough completion of every treatment session
—
Uphold hygiene, safety, and sanitation standards at all times
—
Deliver an exceptional customer experience to every client
—
Manage both in-clinic and home service operations
—
Handle daily payments, financial reporting, and cash reconciliation
—
Maintain inventory levels and ensure operational organisation
—
Serve as the local brand representative for Head Start in Skopje
**CANDIDATE PROFILE**
—
Highly reliable, trustworthy, and discreet
—
Strong attention to detail and thorough in approach
—
Comfortable and professional when performing lice treatment services
—
Mature and capable of working independently with minimal supervision
—
Excellent customer-facing skills and interpersonal communication
—
Organised, responsible, and accountable with financial matters
**PREFERRED BACKGROUND**
—
Beauty therapist, hairdresser, or cosmetology professional
—
Healthcare worker, nurse, or childcare professional
**REQUIREMENTS**
—
Fluent in Macedonian; strong working proficiency in English
—
Valid driver's licence
—
Own clean and reliable vehicle
—
Comfortable working with both children and adults
—
Ability to travel abroad for an initial 2–3 month training period
**COMPENSATION**
**Base Salary :**
Very Competitive
**Performance Bonus:**
Based on revenue, accuracy & service quality
**Fuel Allowance:**
Included
**WORKING STRUCTURE**
—
Combination of in-clinic store operations and home service visits
—
Direct reporting to international management
—
High degree of autonomy with structured performance oversight
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