Customer Service Specialist
Fusion CX
/job-details/3846
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
**Company Description**
Fusion CX revolutionizes customer experience by combining cutting-edge technology with empathetic human interactions to deliver exceptional service across various industries such as BFSI, Healthcare, Retail, Telecom, and more. Our AI-driven tools and analytics empower our teams to anticipate and fulfill customer needs, ensuring meaningful and personalized interactions. With a global presence in 15 countries and a diverse team of 20,000 professionals, we provide locally tailored solutions that are globally informed. Fusion CX values continuous innovation, leveraging advancements in Generative AI, Machine Learning, and Automation to help clients achieve their business goals and foster customer loyalty. Join us to redefine the future of customer engagement through the perfect blend of human empathy and technological expertise.
**
Role Overview**
We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience.
**Key Responsibilities**
- Answer incoming calls from customers in a professional and courteous manner
- Provide clear, accurate, and helpful information to assist customers
- Work full-time from the office
- Available working shifts: 09:00–18:00 or 10:00–19:00
**Requirements**
- Excellent communication and interpersonal skills
- Fluency in both spoken and written English
- Previous experience in customer service or support is an advantage
*If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply!*
Fusion CX revolutionizes customer experience by combining cutting-edge technology with empathetic human interactions to deliver exceptional service across various industries such as BFSI, Healthcare, Retail, Telecom, and more. Our AI-driven tools and analytics empower our teams to anticipate and fulfill customer needs, ensuring meaningful and personalized interactions. With a global presence in 15 countries and a diverse team of 20,000 professionals, we provide locally tailored solutions that are globally informed. Fusion CX values continuous innovation, leveraging advancements in Generative AI, Machine Learning, and Automation to help clients achieve their business goals and foster customer loyalty. Join us to redefine the future of customer engagement through the perfect blend of human empathy and technological expertise.
**
Role Overview**
We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience.
**Key Responsibilities**
- Answer incoming calls from customers in a professional and courteous manner
- Provide clear, accurate, and helpful information to assist customers
- Work full-time from the office
- Available working shifts: 09:00–18:00 or 10:00–19:00
**Requirements**
- Excellent communication and interpersonal skills
- Fluency in both spoken and written English
- Previous experience in customer service or support is an advantage
*If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply!*
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- Call Center Agent - Deutsch (m/w/d) — Avedo GmbH
- Budget/Accounting Assistant in Cooperation Section - The procedure has been completed and the a contract was signed with the selected candidate — EUBAM Libya
- Marketing speicalist — Luxolis
- Regional Safeguarding and Protection Advisor - MEER — Worldvision
- Information Technology Applications, Development & Support Sr Specialist MEX — Nemak S.A.B. de C.V.
- Maintenance Technician — Faithtechnologies Fti Manufacturing
- Lead Engineer — Nion
- Tooling Engineer — Nubia International | نوبيا إنترناشونال
- Online English Teacher ( Remote --> Albania -Tirana / Durres ) — ISD ENGLISH
- B2B Support Supervisor — Deltatre
- Technical Service Coordinator - German Speaking — Emapta Global
- Junior Arkitekt/e (Fab Construction shpk) — ASEL Albania
- Вилушкарист — DS Smith
- Customer Experience Representative — Slice
- Short Form Video Editor (Social Media) — Mirror Media Marketing
- Assistant Comptable (H/F) — L'Usine Nouvelle
- Junior Generative AI Engineer – Paid Internship (6 Months) — Techbeez AL
- International Transaction Tax Services Consultant — EY
- Advisor I, Customer Service - Spanish — Concentrix
- Factory Manager — LEAKOM MARISON
- Maintenance Technician — Faithtechinc
- Kundenberater Telekommunikation Inbound Sales (m/w/d) — Avedo GmbH
- Customer Support - Assistenza Clienti Post-Vendita e Post-Installazione | Settore Fotovoltaico| Italiano Fluente Richiesto — Enpal
- AI Video Editor (Direct Response videos) — Creatunity
- Internal Auditor — BALFIN Group
- German Customer Service — Indeca Business GmbH
- Sales Manager — Chaonian Hotel
- ACCOUNT MANAGER – ITALIANO FLUENTE — Enpal
- Specijalista za CRM & digitalne platforme — Gi Group
- Teknik Instalator në Tiranë — Albanian Development Company
