Front Desk Receptionist
Hotel Mirage & SPA
/job-details/12753
**Company Description**
Mirage Hotel & Spa is a 4-star property located in the picturesque city of Struga, offering guests a relaxing view of Ohrid Lake. The hotel provides a wide range of quality facilities, including 49 rooms, 4 luxury apartments, 3 banquet halls, a bar and lounge, an à la carte restaurant, and an indoor pool with spa amenities such as a Jacuzzi, Turkish bath, and sauna. Additional features include a business lobby, conference room, and private beach, catering to both leisure and business travelers. Situated just 1 km from the city center, Mirage Hotel & Spa offers convenient access to local attractions while maintaining a peaceful atmosphere for guests.
**Role Description**
The Front Desk Receptionist is a full-time, on-site role based at Mirage Hotel & Spa in Struga. This role is responsible for greeting guests, managing check-in and check-out processes, answering phones, and responding to inquiries in a professional and courteous manner. Daily tasks include handling reservations, processing payments, maintaining accurate guest records, and coordinating with housekeeping and other departments to ensure smooth operations. The Receptionist also provides information about hotel services, local attractions, and transportation options, while resolving guest issues promptly to support a positive guest experience.
**Qualifications**
- Strong customer service and communication skills, with the ability to interact professionally with diverse guests.
- Experience with receptionist duties, including check-in/check-out, reservations, and front desk operations.
- Proficient phone etiquette and clerical skills, such as data entry, filing, and handling basic administrative tasks.
- Basic computer literacy and familiarity with hotel management or booking systems is preferred.
- Ability to stay organized, multitask, and remain calm in a fast-paced hospitality environment.
- Prior experience in hotels or hospitality is an advantage but not mandatory.
- Availability to work flexible shifts, including evenings, weekends, and holidays as required.
- Fluency in English and local languages is beneficial; additional languages are a plus.
Mirage Hotel & Spa is a 4-star property located in the picturesque city of Struga, offering guests a relaxing view of Ohrid Lake. The hotel provides a wide range of quality facilities, including 49 rooms, 4 luxury apartments, 3 banquet halls, a bar and lounge, an à la carte restaurant, and an indoor pool with spa amenities such as a Jacuzzi, Turkish bath, and sauna. Additional features include a business lobby, conference room, and private beach, catering to both leisure and business travelers. Situated just 1 km from the city center, Mirage Hotel & Spa offers convenient access to local attractions while maintaining a peaceful atmosphere for guests.
**Role Description**
The Front Desk Receptionist is a full-time, on-site role based at Mirage Hotel & Spa in Struga. This role is responsible for greeting guests, managing check-in and check-out processes, answering phones, and responding to inquiries in a professional and courteous manner. Daily tasks include handling reservations, processing payments, maintaining accurate guest records, and coordinating with housekeeping and other departments to ensure smooth operations. The Receptionist also provides information about hotel services, local attractions, and transportation options, while resolving guest issues promptly to support a positive guest experience.
**Qualifications**
- Strong customer service and communication skills, with the ability to interact professionally with diverse guests.
- Experience with receptionist duties, including check-in/check-out, reservations, and front desk operations.
- Proficient phone etiquette and clerical skills, such as data entry, filing, and handling basic administrative tasks.
- Basic computer literacy and familiarity with hotel management or booking systems is preferred.
- Ability to stay organized, multitask, and remain calm in a fast-paced hospitality environment.
- Prior experience in hotels or hospitality is an advantage but not mandatory.
- Availability to work flexible shifts, including evenings, weekends, and holidays as required.
- Fluency in English and local languages is beneficial; additional languages are a plus.
