Information Technology Support Specialist

We're Hiring: IT Support Specialist

ProRecruit is looking for a proactive IT Support Specialist to join an international team in Tirana. You'll keep daily IT operations running smoothly and be the go-to person for technical support across the offices.

📍 Location: Tirana, Albania (on-site)

🕗 Schedule: Monday to Friday, 08:00-17:00

**What you'll do:**

- Support on-site and remote employees with hardware, software, and network issues
- Manage user accounts, permissions, and access rights
- Install, configure, maintain, and upgrade IT equipment and software
- Support Windows and Linux environments, virtual servers, and network infrastructure
- Handle IT equipment procurement, maintenance, and inventory
- Administer Google Workspace and support
Monday.com
, Freshdesk, Slack, and Make
- Document issues, prioritize requests, and work with the IT Manager to improve operations

**What we're looking for:**

- 2+ years in IT Support, Help Desk, or a similar role
- Good knowledge of hardware, operating systems, networking, and troubleshooting
- Google Workspace administration experience
- Familiarity with Windows, Linux, virtualization, and basic cloud (AWS, Azure, or GCP)
- Strong problem-solving, organizational, and communication skills
- English B2 or higher

**Nice to have:**

Experience with
Monday.com
, Freshdesk, Make, Zapier, or similar platforms

**What's on offer:**

- International environment and exposure
- Hands-on professional growth across diverse systems and technologies
- Health card with an annual check-up and discounts at 70+ hospitals, clinics, and labs (after 6 months)
- End-of-year bonus