Revenue Operations Leader
ISA Consulting Group
/job-details/12728
***Title:***
Revenue Operations Leader
***Location:***
Kosovo/Albania/North Macedonia
**The Company**
ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.
**Job Summary**
We need a senior, independent revenue operations leader who can own the go-to-market operating system end to end across sales, customer success, and marketing. This is a player-coach role. You will build and run the systems yourself, set the standard for data quality, and give leadership a reliable view of pipeline, retention, and expansion.
**Key Responsibilities**
- CRM administration and architecture: HubSpot objects, properties, pipelines, permissions, and integrations
- Sales ops: lead routing, pipeline stages, forecasting inputs, quota and territory data, deal hygiene
- CS ops: onboarding and renewal workflows, health scoring inputs, expansion triggers, ticket pipeline reporting
- Marketing ops: lead lifecycle, scoring, attribution, campaign tracking, and handoffs between marketing and sales
- Workflow automation: HubSpot workflows with documented logic and clear ownership
- Property and data health: audits, naming conventions, deduplication, field governance, and a regular health review cadence
- Measurement: KPI definitions, dashboards, funnel and cohort reporting, and board-ready metrics
- Standing HubSpot projects: scoped, sequenced, and delivered with minimal oversight
- AI-enabled GTM operations: using AI and enrichment tooling to automate research, data enrichment, routing, and reporting
**Required Experience**
- 7+ years in revenue operations, sales ops, or marketing ops at a B2B SaaS company, with prior hands-on admin experience in both HubSpot and Salesforce
- Proven work across sales, CS, and marketing ops, not a single specialty
- Advanced HubSpot workflow design, plus a macro view of data model and property health
- Hands-on Clay experience building enrichment and prospecting workflows
- Strong, demonstrated use of AI in daily operations, with concrete examples of time saved or quality gained
- Ability to define and operationalize metrics and attribution, and to explain them to executives and a PE board
- Independence: you scope the problem, make the call, and deliver without needing a manager to direct the work
- Fluent written and spoken English, with working-hours overlap with US Central time (roughly 3 to 4 hours daily)
**Nice to have:**
- n8n experience
- RB2B or similar visitor identification tools
- Prior experience in a PE-backed company, including board and investor reporting
- Experience with customer health scoring or product usage analytics (Pendo or similar)
- Familiarity with professional services or accounting technology markets
**What Success Looks Like:**
- 30 days: full audit of CRM structure, property health, workflows, and reporting, with a prioritized remediation plan
- 60 days: critical data and workflow fixes shipped, and KPI definitions agreed across sales, CS, and marketing
- 90 days: trusted dashboards in use by leadership, a standing project roadmap in flight, and AI and enrichment workflows live
**Hiring Policy**
This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status.
Revenue Operations Leader
***Location:***
Kosovo/Albania/North Macedonia
**The Company**
ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.
**Job Summary**
We need a senior, independent revenue operations leader who can own the go-to-market operating system end to end across sales, customer success, and marketing. This is a player-coach role. You will build and run the systems yourself, set the standard for data quality, and give leadership a reliable view of pipeline, retention, and expansion.
**Key Responsibilities**
- CRM administration and architecture: HubSpot objects, properties, pipelines, permissions, and integrations
- Sales ops: lead routing, pipeline stages, forecasting inputs, quota and territory data, deal hygiene
- CS ops: onboarding and renewal workflows, health scoring inputs, expansion triggers, ticket pipeline reporting
- Marketing ops: lead lifecycle, scoring, attribution, campaign tracking, and handoffs between marketing and sales
- Workflow automation: HubSpot workflows with documented logic and clear ownership
- Property and data health: audits, naming conventions, deduplication, field governance, and a regular health review cadence
- Measurement: KPI definitions, dashboards, funnel and cohort reporting, and board-ready metrics
- Standing HubSpot projects: scoped, sequenced, and delivered with minimal oversight
- AI-enabled GTM operations: using AI and enrichment tooling to automate research, data enrichment, routing, and reporting
**Required Experience**
- 7+ years in revenue operations, sales ops, or marketing ops at a B2B SaaS company, with prior hands-on admin experience in both HubSpot and Salesforce
- Proven work across sales, CS, and marketing ops, not a single specialty
- Advanced HubSpot workflow design, plus a macro view of data model and property health
- Hands-on Clay experience building enrichment and prospecting workflows
- Strong, demonstrated use of AI in daily operations, with concrete examples of time saved or quality gained
- Ability to define and operationalize metrics and attribution, and to explain them to executives and a PE board
- Independence: you scope the problem, make the call, and deliver without needing a manager to direct the work
- Fluent written and spoken English, with working-hours overlap with US Central time (roughly 3 to 4 hours daily)
**Nice to have:**
- n8n experience
- RB2B or similar visitor identification tools
- Prior experience in a PE-backed company, including board and investor reporting
- Experience with customer health scoring or product usage analytics (Pendo or similar)
- Familiarity with professional services or accounting technology markets
**What Success Looks Like:**
- 30 days: full audit of CRM structure, property health, workflows, and reporting, with a prioritized remediation plan
- 60 days: critical data and workflow fixes shipped, and KPI definitions agreed across sales, CS, and marketing
- 90 days: trusted dashboards in use by leadership, a standing project roadmap in flight, and AI and enrichment workflows live
**Hiring Policy**
This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status.
