Digital Banking Onboarding Officer ( Band 4T)
Tirana Bank
/job-details/12595
**VACANCY ANNOUNCEMENT**
**Tirana Bank**
is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
**BALFIN Group**
is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
We are seeking to welcome a qualified
**Digital Banking Onboarding**
**Officer**
***(Band 4T)***
reporting directly to the
**Team Leader of Digital Unit**
**, Electronic Channels Department.**
**Overall Job Definition**
We are looking for a qualified
****Digital Banking Onboarding**
**Officer**
***(Band 4T)*****
to join our
**Electronic Channels Department.**
The Business Digital Banking Onboarding Officer is responsible for the end-to-end onboarding, maintenance and support of Business Digital Banking customers. The role ensures the accurate setup of business customers, user access management, compliance with approved onboarding procedures, and smooth migration of customers to new digital banking platforms.
The position also plays an active role in migration and transformation initiatives related to Business Digital Banking services, ensuring a seamless customer experience and timely execution of project activities.
**Main Responsibilities:**
**Business Customer Onboarding**
- Perform onboarding of Business Banking customers in Business Digital Banking platforms.
- Configure customer profiles, users, roles and transaction authorization rights according to approved documentation and customer requests.
- Verify completeness and accuracy of onboarding documentation received from branches and relevant business units.
- Ensure proper activation of digital banking services within agreed service levels.
- Support amendments and maintenance activities related to existing customer setups.
- Maintain onboarding records and audit evidence in accordance with internal procedures and regulatory requirements.
**Customer Maintenance & Administration**
- Process modifications requested by business customers, including:
- User creation and deletion;
- Access rights modifications;
- Account linking and unlinking;
- Profile maintenance activities;
- Digital banking service updates.
- Investigate and resolve onboarding and access-related issues.
- Coordinate with branches, Customer Care, Operations, Compliance, IT and other stakeholders when required.
**Operational Control & Quality Assurance**
- Ensure all onboarding activities comply with approved policies and procedures.
- Perform quality checks on customer setups and access rights.
- Identify process improvement opportunities and recommend operational efficiencies.
- Support audit, compliance and risk review activities by providing required documentation and evidence.
**Migration Activities (if needed)**
- Participate in business customer migration projects from legacy to new digital banking platforms.
- Execute migration-related onboarding, validation and customer setup activities.
- Assist in post-migration issue resolution.
Any other duties that will be assigned to the employee by the supervisor.
Requirements
**Profile competences:**
**Experience**
- University and Master degree in Economic or Business Informatics is required
- Minimum 3 years of experience in banking operations, electronic banking, customer onboarding, digital banking or related areas.
- Experience with Business Banking products and digital channels is considered an advantage.
**Technical**
- Knowledge of Digital Banking products and services.
- Understanding of customer onboarding and access management processes.
- Understanding of banking operational processes.
- Basic understanding of information security and access control principles.
- Strong Microsoft Office skills, especially Excel.
**Behavioral**
- Attention to detail.
- Strong organizational skills.
- Ability to manage multiple priorities.
- Customer-oriented mindset.
- Problem-solving skills.
- Accountability and ownership.
- Teamwork and collaboration.
- Effective verbal and written communication.
The interested candidates can send their
**CV**
until
**November 11 2026.**
Please note that only applicants who fulfill the above mentioned criteria, will be contacted
*.*
“Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
Benefits
https://www.tiranabank.al/karriera/puno-me-ne
**Tirana Bank**
is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
**BALFIN Group**
is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
We are seeking to welcome a qualified
**Digital Banking Onboarding**
**Officer**
***(Band 4T)***
reporting directly to the
**Team Leader of Digital Unit**
**, Electronic Channels Department.**
**Overall Job Definition**
We are looking for a qualified
****Digital Banking Onboarding**
**Officer**
***(Band 4T)*****
to join our
**Electronic Channels Department.**
The Business Digital Banking Onboarding Officer is responsible for the end-to-end onboarding, maintenance and support of Business Digital Banking customers. The role ensures the accurate setup of business customers, user access management, compliance with approved onboarding procedures, and smooth migration of customers to new digital banking platforms.
The position also plays an active role in migration and transformation initiatives related to Business Digital Banking services, ensuring a seamless customer experience and timely execution of project activities.
**Main Responsibilities:**
**Business Customer Onboarding**
- Perform onboarding of Business Banking customers in Business Digital Banking platforms.
- Configure customer profiles, users, roles and transaction authorization rights according to approved documentation and customer requests.
- Verify completeness and accuracy of onboarding documentation received from branches and relevant business units.
- Ensure proper activation of digital banking services within agreed service levels.
- Support amendments and maintenance activities related to existing customer setups.
- Maintain onboarding records and audit evidence in accordance with internal procedures and regulatory requirements.
**Customer Maintenance & Administration**
- Process modifications requested by business customers, including:
- User creation and deletion;
- Access rights modifications;
- Account linking and unlinking;
- Profile maintenance activities;
- Digital banking service updates.
- Investigate and resolve onboarding and access-related issues.
- Coordinate with branches, Customer Care, Operations, Compliance, IT and other stakeholders when required.
**Operational Control & Quality Assurance**
- Ensure all onboarding activities comply with approved policies and procedures.
- Perform quality checks on customer setups and access rights.
- Identify process improvement opportunities and recommend operational efficiencies.
- Support audit, compliance and risk review activities by providing required documentation and evidence.
**Migration Activities (if needed)**
- Participate in business customer migration projects from legacy to new digital banking platforms.
- Execute migration-related onboarding, validation and customer setup activities.
- Assist in post-migration issue resolution.
Any other duties that will be assigned to the employee by the supervisor.
Requirements
**Profile competences:**
**Experience**
- University and Master degree in Economic or Business Informatics is required
- Minimum 3 years of experience in banking operations, electronic banking, customer onboarding, digital banking or related areas.
- Experience with Business Banking products and digital channels is considered an advantage.
**Technical**
- Knowledge of Digital Banking products and services.
- Understanding of customer onboarding and access management processes.
- Understanding of banking operational processes.
- Basic understanding of information security and access control principles.
- Strong Microsoft Office skills, especially Excel.
**Behavioral**
- Attention to detail.
- Strong organizational skills.
- Ability to manage multiple priorities.
- Customer-oriented mindset.
- Problem-solving skills.
- Accountability and ownership.
- Teamwork and collaboration.
- Effective verbal and written communication.
The interested candidates can send their
**CV**
until
**November 11 2026.**
Please note that only applicants who fulfill the above mentioned criteria, will be contacted
*.*
“Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
Benefits
https://www.tiranabank.al/karriera/puno-me-ne
