Customer Support Agent | 100% Remote | US Time Zone
Global Talent Coaching
/job-details/12080
🕘 Full-time, with working hours that overlap with US business hours
About the role
Are you the person who stays calm when the phone keeps ringing, remembers every customer’s name, and secretly loves a perfectly organized calendar?
We are looking for a Customer Support Specialist to be the friendly voice and organized mind supporting a U.S.-based business.
You’ll handle calls, keep the schedule running smoothly, follow up on quotes and invoices, and make sure every customer feels looked after. It’s a fully remote, independent contractor role, with working hours that overlap with US business hours.
What you’ll do
📞 Customer service and scheduling
- Answer customer calls about services, appointments and general questions
- Reply to emails and messages quickly and professionally
- Book, reschedule, and confirm appointments with customers and the internal team
- Keep everyone updated on schedule changes, delays, and cancellations
- Help customers rebook when plans change
- Send completed reports, service documents, and paperwork such as W-9s and insurance certificates
💼 Sales and follow-up
- Prepare and send estimates, proposals and quotes
- Call and email new and existing customers to follow up
- Turn open quotes into booked work by coordinating with customers and the team
- Keep customer records, notes and activity logs accurate in the company’s systems
🧾 Invoices and admin
- Follow up on outstanding invoices and payment status, always politely
- Track open opportunities and pending approvals
- Keep communications, schedules, estimates and invoices neatly organized
- Support the team with general admin so the business runs smoothly
What you bring?
- Experience in customer service, scheduling, admin support or account coordination
- Excellent spoken and written English
- Strong organization and time management
- Comfort handling calls, emails, and customer conversations all day
- The ability to work independently with little supervision
- Confidence with email, spreadsheets, CRM systems, and scheduling tools
- A sharp eye for detail and the ability to juggle several priorities at once
Work arrangement
- Fully remote
- Independent contractor agreement
- Working hours that overlap with US business hours
- Reliable high-speed internet and a dedicated workspace
- A long-term opportunity for the right person
If you’re organized, friendly on the phone, and enjoy keeping customers happy, we’d love to hear from you.
About the role
Are you the person who stays calm when the phone keeps ringing, remembers every customer’s name, and secretly loves a perfectly organized calendar?
We are looking for a Customer Support Specialist to be the friendly voice and organized mind supporting a U.S.-based business.
You’ll handle calls, keep the schedule running smoothly, follow up on quotes and invoices, and make sure every customer feels looked after. It’s a fully remote, independent contractor role, with working hours that overlap with US business hours.
What you’ll do
📞 Customer service and scheduling
- Answer customer calls about services, appointments and general questions
- Reply to emails and messages quickly and professionally
- Book, reschedule, and confirm appointments with customers and the internal team
- Keep everyone updated on schedule changes, delays, and cancellations
- Help customers rebook when plans change
- Send completed reports, service documents, and paperwork such as W-9s and insurance certificates
💼 Sales and follow-up
- Prepare and send estimates, proposals and quotes
- Call and email new and existing customers to follow up
- Turn open quotes into booked work by coordinating with customers and the team
- Keep customer records, notes and activity logs accurate in the company’s systems
🧾 Invoices and admin
- Follow up on outstanding invoices and payment status, always politely
- Track open opportunities and pending approvals
- Keep communications, schedules, estimates and invoices neatly organized
- Support the team with general admin so the business runs smoothly
What you bring?
- Experience in customer service, scheduling, admin support or account coordination
- Excellent spoken and written English
- Strong organization and time management
- Comfort handling calls, emails, and customer conversations all day
- The ability to work independently with little supervision
- Confidence with email, spreadsheets, CRM systems, and scheduling tools
- A sharp eye for detail and the ability to juggle several priorities at once
Work arrangement
- Fully remote
- Independent contractor agreement
- Working hours that overlap with US business hours
- Reliable high-speed internet and a dedicated workspace
- A long-term opportunity for the right person
If you’re organized, friendly on the phone, and enjoy keeping customers happy, we’d love to hear from you.
