MBT Dental is looking for a highly organized and proactive Leads Manager to oversee our lead management process, coordinate our call center agents, and ensure that every potential patient receives timely and professional follow-up.
If you have strong organizational and leadership skills, enjoy working with teams, and know how to turn leads into successful appointments, we’d love to hear from you!
Key Responsibilities
- Manage, organize, and distribute incoming leads among call center agents.
- Monitor lead follow-ups, contact rates, conversion rates, and appointment bookings.
- Coordinate and supervise agents to ensure productivity and performance targets are met.
- Track lead statuses and ensure accurate CRM data management.
- Analyze team performance and prepare regular reports on leads, conversions, and results.
- Ensure timely follow-up with potential patients and maintain high service standards.
- Work closely with management to optimize lead allocation and improve conversion rates.
Requirements
- Previous experience in lead management, sales coordination, call center supervision, or a similar role.
- Excellent organizational, communication, and leadership skills.
- Experience with CRM systems and lead tracking.
- Perfect Italian
What We Offer
- Competitive salary based on experience and performance.
- Opportunities for professional growth and development.
How to Apply
Interested candidates can send their CV or contact us directly:
📞 Phone: +355 68 606 8226
- ✉️ Email: mbtdentalalbania@gmail.com
If you have strong organizational and leadership skills, enjoy working with teams, and know how to turn leads into successful appointments, we’d love to hear from you!
Key Responsibilities
- Manage, organize, and distribute incoming leads among call center agents.
- Monitor lead follow-ups, contact rates, conversion rates, and appointment bookings.
- Coordinate and supervise agents to ensure productivity and performance targets are met.
- Track lead statuses and ensure accurate CRM data management.
- Analyze team performance and prepare regular reports on leads, conversions, and results.
- Ensure timely follow-up with potential patients and maintain high service standards.
- Work closely with management to optimize lead allocation and improve conversion rates.
Requirements
- Previous experience in lead management, sales coordination, call center supervision, or a similar role.
- Excellent organizational, communication, and leadership skills.
- Experience with CRM systems and lead tracking.
- Perfect Italian
What We Offer
- Competitive salary based on experience and performance.
- Opportunities for professional growth and development.
How to Apply
Interested candidates can send their CV or contact us directly:
📞 Phone: +355 68 606 8226
- ✉️ Email: mbtdentalalbania@gmail.com
