Customer Care B2C Team Leader
Sisal Hub Albania
/job-details/10009
**About Us**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What You’ll Do**
- Assist in the formulation of targets for individuals;
- Answer questions from staff and provide guidance and feedback;
- Anticipate escalation and take over calls when needed;
- Devise ways to optimize procedures and keep staff motivated;
- Keep management informed on issues and problems.
**What You’ll Bring**
- Proven experience as call center supervisor or similar supervisory position;
- Excellent in Italian;
- Working knowledge of MS Office;
- Tech savvy with knowledge of telephone equipment and relevant computer programs;
- Ability to work under pressure.
**Why Choose Us**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose Us Also For**
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions;
Volunteering during your working hours.
**Much More About Us**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location: Tirana, Albania**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
**What You’ll Do**
- Assist in the formulation of targets for individuals;
- Answer questions from staff and provide guidance and feedback;
- Anticipate escalation and take over calls when needed;
- Devise ways to optimize procedures and keep staff motivated;
- Keep management informed on issues and problems.
**What You’ll Bring**
- Proven experience as call center supervisor or similar supervisory position;
- Excellent in Italian;
- Working knowledge of MS Office;
- Tech savvy with knowledge of telephone equipment and relevant computer programs;
- Ability to work under pressure.
**Why Choose Us**
- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
**Choose Us Also For**
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions;
Volunteering during your working hours.
**Much More About Us**
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
**Location: Tirana, Albania**
