Job Title: Collection Specialist
Location: American School of Kosova, Prishtina

Job Purpose

The Collection Specialist will oversee and manage all aspects of receivables, including the collection of unpaid fees and tuition. The role requires a strong legal background to ensure that all collection processes are compliant with applicable financial regulations in Kosovo. This position plays a critical role in maintaining the financial health of the institution by reducing overdue accounts while ensuring legal compliance and professionalism.

Key Responsibilities:

Collections Duties (70%):

Contact students, parents, or other stakeholders with overdue accounts via phone, email, or mail to collect outstanding payments.
Negotiate payment plans and settlements for overdue tuition fees or other school-related expenses.
Investigate and resolve billing discrepancies or disputes in a timely manner.
Maintain accurate records of all collection activities and customer interactions.
Monitor accounts receivable aging reports and prioritize collection efforts.
Provide regular updates to the Finance Manager on the status of overdue accounts.
Collaborate with school administration to improve payment processes and policies.
Process payments and refunds as needed.
Ensure compliance with school policies, legal requirements, and industry regulations.
Recommend accounts for escalation to third-party collections or legal action when necessary.

Legal Support Duties (30%):

Assist the school’s legal counsel or administration with legal matters, including contract review, compliance, and documentation.
Draft, review, and organize legal documents such as agreements, policies, and correspondence.
Research and summarize legal regulations affecting the school, such as education laws, labor laws, or data privacy regulations.
Support the school in resolving disputes with vendors, contractors, or other third parties.
Maintain a database of legal documents and ensure proper filing and organization.
Provide guidance to school staff on legal and compliance-related issues.
Assist with risk management and mitigation strategies.

Key Qualifications

Education:
Bachelor’s degree in Law, Business Administration, or a related field.

Experience:

Minimum 2 years of experience in collections, legal compliance, or a similar role.
Experience in educational institutions or similar sectors is a plus.

Skills:

Strong knowledge of debt collection laws and legal procedures in Kosovo.
Excellent drafting and negotiation skills.
Proficiency in financial software and Microsoft Office Suite.
Fluency in English and Albanian.

To Apply:

You can apply directly through the "Apliko Ketu" button or send your CV to hr@askosova.org by April 25, 2025, with " Collection Specialist”

Application – [Your Name]" in the subject line.

American School of Kosova

Rreth American School of Kosova

Punët Aktive

Abonohu në buletinin tonë