Endpoint Systems Engineer (L2)
Evolutivo
/job-details/9746
For one of our projects, Evolutivo is looking for an
**Endpoint Systems Engineer (L2)**
to join a structured and collaborative global IT environment.
The selected candidate will be responsible for providing
**Level 2 technical support and administration for corporate endpoints**
, with a strong focus on Microsoft Intune, SCCM/MECM, Windows environments, endpoint security, software deployment, operating system management, and device configuration.
The role will involve supporting business application users with workplace and endpoint-related incidents, ensuring efficient incident resolution while maintaining company standards for security, compliance, and standardization.
The position will also contribute to ongoing
**IT transformation and workplace modernization projects**
, working closely with global IT teams.
**Work mode:**
Remote
**Contract:**
Freelance
**Workload:**
Full-time
**Experience required:**
At least 24 months of documented experience in Endpoint Engineering / EUC / Workplace Engineering / L2 Support
Job scope
The scope covers the corporate endpoint environment, including
**Microsoft Intune, Entra ID/Azure, SCCM/MECM and managed Windows devices**
.
The primary focus of the role will be providing
**Level 2 support for Business Application User incidents related to workplace technologies and endpoints**
, with approximately
**90% of the time dedicated to operational support**
.
The remaining time will be dedicated to collaboration with colleagues on
**transformation, modernization, and endpoint management projects**
.
Key responsibilities
- Provide Level 2 technical support for endpoint-related incidents and service requests.
- Troubleshoot and resolve hardware and software issues across Windows, iOS, and Android devices.
- Administer and manage
**Microsoft Intune**
, including device management, configuration profiles, security policies, compliance policies, and Windows Autopilot.
- Administer
**SCCM/MECM**
environments, including operating system deployment, software deployment, configuration, and reporting.
- Deploy and manage Windows operating system security patches, updates, and version upgrades using SCCM and Intune.
- Develop, test, package, and deploy enterprise software applications, including non-Microsoft applications.
- Build and maintain Microsoft Windows OS images for corporate deployment.
- Manage hardware drivers and driver packages as part of Windows imaging and deployment processes.
- Support and manage devices from manufacturers such as Dell, Lenovo, and HP.
- Manage endpoints in hybrid environments, including
**on-premises Active Directory and Microsoft Entra ID joined devices**
.
- Administer
**Active Directory Users and Computers (ADUC)**
and support the configuration and management of Group Policy Objects (GPOs).
- Work with ServiceNow or similar ITSM platforms for incident, request, and change management.
- Follow established ITIL and Change Management processes.
- Ensure endpoint configurations comply with corporate security and standardization requirements.
- Investigate recurring endpoint issues and propose permanent solutions.
- Collaborate with global IT teams and participate in endpoint transformation projects.
- Maintain accurate technical documentation, procedures, and operational knowledge bases.
- Contribute to the continuous improvement of endpoint management processes and solutions.
Mandatory requirements
- At least
**24 months of documented experience**
in Endpoint Engineering, EUC, Workplace Engineering, Desktop Engineering, or L2 IT Support.
- Strong technical knowledge of
**Microsoft Windows endpoint environments**
.
- Hands-on experience with
**Microsoft Intune**
administration.
- Experience managing:
- Device configurations
- Configuration profiles
- Security policies
- Compliance policies
- Windows Autopilot
- Good knowledge and practical experience with
**SCCM/MECM**
, particularly:
- OS Deployment
- Software Deployment
- Application Packaging
- Reporting
- Client management
- Experience deploying
**Windows security patches, updates, and version upgrades**
through SCCM and/or Intune.
- Experience creating and maintaining
**Windows OS images**
for enterprise deployment.
- Experience with Windows hardware drivers and driver packages.
- Experience supporting endpoint hardware from vendors such as
**Dell, Lenovo, and HP**
.
- Knowledge of
**Microsoft Active Directory**
, including AD Users and Computers.
- Experience configuring and troubleshooting
**Group Policy Objects (GPOs)**
.
- Experience managing
**Hybrid AD / Microsoft Entra ID environments**
.
- Experience with
**ServiceNow or a similar IT Service Management platform**
.
- Understanding of Incident Management and Change Management processes.
- Experience packaging, testing, and deploying enterprise applications, including third-party/non-Microsoft applications.
- Good troubleshooting and problem-solving skills.
- Strong security awareness and attention to endpoint standardization.
- Ability to work independently as well as collaboratively within an international team.
- Strong communication skills in
**English**
.
- Service-oriented mindset and strong customer focus.
Nice to have
- Knowledge or experience with
**Virtual Desktop Infrastructure (VDI)**
.
- Experience with Microsoft Defender for Endpoint.
- Knowledge of Microsoft Entra ID/Azure administration.
- Experience with Windows Autopilot advanced deployment scenarios.
- Knowledge of PowerShell scripting and automation.
- Experience with endpoint analytics and device compliance reporting.
- ITIL certification or equivalent knowledge.
- Experience working in large multinational enterprise environments.
- Knowledge of modern endpoint management and
**Microsoft Modern Workplace**
technologies.
Personal skills
- Strong communication and interpersonal skills.
- Excellent team-working attitude.
- Ability to collaborate effectively with global, multinational teams.
- Strong service-oriented mindset.
- Ability to work under pressure and manage multiple priorities simultaneously.
- High level of personal organization and efficiency.
- Strong analytical and problem-solving capabilities.
- Flexible and adaptable attitude toward changing technologies and business requirements.
- Willingness to learn new technologies, tools, and systems.
- Ability to work independently when required.
- Strong attention to security, compliance, standardization, and operational quality.
- Proactive approach to identifying issues and proposing new solutions.
- Comfortable working in a global and multicultural environment.
What we offer
- Fully remote working environment.
- Full-time freelance engagement.
- Opportunity to work on an international enterprise IT project.
- Exposure to modern endpoint management and Microsoft workplace technologies.
- Collaboration with global IT and transformation teams.
- Opportunity to contribute to both operational support and technology transformation initiatives.
**Endpoint Systems Engineer (L2)**
to join a structured and collaborative global IT environment.
The selected candidate will be responsible for providing
**Level 2 technical support and administration for corporate endpoints**
, with a strong focus on Microsoft Intune, SCCM/MECM, Windows environments, endpoint security, software deployment, operating system management, and device configuration.
The role will involve supporting business application users with workplace and endpoint-related incidents, ensuring efficient incident resolution while maintaining company standards for security, compliance, and standardization.
The position will also contribute to ongoing
**IT transformation and workplace modernization projects**
, working closely with global IT teams.
**Work mode:**
Remote
**Contract:**
Freelance
**Workload:**
Full-time
**Experience required:**
At least 24 months of documented experience in Endpoint Engineering / EUC / Workplace Engineering / L2 Support
Job scope
The scope covers the corporate endpoint environment, including
**Microsoft Intune, Entra ID/Azure, SCCM/MECM and managed Windows devices**
.
The primary focus of the role will be providing
**Level 2 support for Business Application User incidents related to workplace technologies and endpoints**
, with approximately
**90% of the time dedicated to operational support**
.
The remaining time will be dedicated to collaboration with colleagues on
**transformation, modernization, and endpoint management projects**
.
Key responsibilities
- Provide Level 2 technical support for endpoint-related incidents and service requests.
- Troubleshoot and resolve hardware and software issues across Windows, iOS, and Android devices.
- Administer and manage
**Microsoft Intune**
, including device management, configuration profiles, security policies, compliance policies, and Windows Autopilot.
- Administer
**SCCM/MECM**
environments, including operating system deployment, software deployment, configuration, and reporting.
- Deploy and manage Windows operating system security patches, updates, and version upgrades using SCCM and Intune.
- Develop, test, package, and deploy enterprise software applications, including non-Microsoft applications.
- Build and maintain Microsoft Windows OS images for corporate deployment.
- Manage hardware drivers and driver packages as part of Windows imaging and deployment processes.
- Support and manage devices from manufacturers such as Dell, Lenovo, and HP.
- Manage endpoints in hybrid environments, including
**on-premises Active Directory and Microsoft Entra ID joined devices**
.
- Administer
**Active Directory Users and Computers (ADUC)**
and support the configuration and management of Group Policy Objects (GPOs).
- Work with ServiceNow or similar ITSM platforms for incident, request, and change management.
- Follow established ITIL and Change Management processes.
- Ensure endpoint configurations comply with corporate security and standardization requirements.
- Investigate recurring endpoint issues and propose permanent solutions.
- Collaborate with global IT teams and participate in endpoint transformation projects.
- Maintain accurate technical documentation, procedures, and operational knowledge bases.
- Contribute to the continuous improvement of endpoint management processes and solutions.
Mandatory requirements
- At least
**24 months of documented experience**
in Endpoint Engineering, EUC, Workplace Engineering, Desktop Engineering, or L2 IT Support.
- Strong technical knowledge of
**Microsoft Windows endpoint environments**
.
- Hands-on experience with
**Microsoft Intune**
administration.
- Experience managing:
- Device configurations
- Configuration profiles
- Security policies
- Compliance policies
- Windows Autopilot
- Good knowledge and practical experience with
**SCCM/MECM**
, particularly:
- OS Deployment
- Software Deployment
- Application Packaging
- Reporting
- Client management
- Experience deploying
**Windows security patches, updates, and version upgrades**
through SCCM and/or Intune.
- Experience creating and maintaining
**Windows OS images**
for enterprise deployment.
- Experience with Windows hardware drivers and driver packages.
- Experience supporting endpoint hardware from vendors such as
**Dell, Lenovo, and HP**
.
- Knowledge of
**Microsoft Active Directory**
, including AD Users and Computers.
- Experience configuring and troubleshooting
**Group Policy Objects (GPOs)**
.
- Experience managing
**Hybrid AD / Microsoft Entra ID environments**
.
- Experience with
**ServiceNow or a similar IT Service Management platform**
.
- Understanding of Incident Management and Change Management processes.
- Experience packaging, testing, and deploying enterprise applications, including third-party/non-Microsoft applications.
- Good troubleshooting and problem-solving skills.
- Strong security awareness and attention to endpoint standardization.
- Ability to work independently as well as collaboratively within an international team.
- Strong communication skills in
**English**
.
- Service-oriented mindset and strong customer focus.
Nice to have
- Knowledge or experience with
**Virtual Desktop Infrastructure (VDI)**
.
- Experience with Microsoft Defender for Endpoint.
- Knowledge of Microsoft Entra ID/Azure administration.
- Experience with Windows Autopilot advanced deployment scenarios.
- Knowledge of PowerShell scripting and automation.
- Experience with endpoint analytics and device compliance reporting.
- ITIL certification or equivalent knowledge.
- Experience working in large multinational enterprise environments.
- Knowledge of modern endpoint management and
**Microsoft Modern Workplace**
technologies.
Personal skills
- Strong communication and interpersonal skills.
- Excellent team-working attitude.
- Ability to collaborate effectively with global, multinational teams.
- Strong service-oriented mindset.
- Ability to work under pressure and manage multiple priorities simultaneously.
- High level of personal organization and efficiency.
- Strong analytical and problem-solving capabilities.
- Flexible and adaptable attitude toward changing technologies and business requirements.
- Willingness to learn new technologies, tools, and systems.
- Ability to work independently when required.
- Strong attention to security, compliance, standardization, and operational quality.
- Proactive approach to identifying issues and proposing new solutions.
- Comfortable working in a global and multicultural environment.
What we offer
- Fully remote working environment.
- Full-time freelance engagement.
- Opportunity to work on an international enterprise IT project.
- Exposure to modern endpoint management and Microsoft workplace technologies.
- Collaboration with global IT and transformation teams.
- Opportunity to contribute to both operational support and technology transformation initiatives.
