LCV EUCOM Kosovo: Customer Service Specialist
KBR, Inc.
/job-details/9587
**Title:**
LCV EUCOM Kosovo: Customer Service Specialist
***Belong, Connect, Grow, with KBR!***
**Program Summary**
**KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**). KBR’s enduring mission support of the **LOGCAP** program dates back to 1992 when we served as the contract’s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 10 countries.
**Job Summary**
The Customer Service Specialist interacts clearly and professionally with customers (internal and external), maintains all files (current and historical) and performs a wide variety of administrative office duties.
**Roles and Responsibilities**
- Independently assess and apply standard customer service techniques and procedures.
- Provide prompt, professional customer service at all times.
- Exercise judgment to adapt to the needs of each customer.
- Assist in designing larger and more complex customer service assignments.
- Assist in the development of plans, investigations, and surveys.
- Prepare reports with MS Word and Excel.
- Utilize MAXIMO asset management software.
- Comply with all safety processes and procedures, maintaining a safe working environment.
- Position may involve a rotating schedule.
- Perform other duties as assigned.
**Basic Qualifications** (Required Education, Experience, Skills, and Certifications)
- Requires a High School Diploma or equivalent and at least 1 years of relevant Customer Service experience.
- Must have excellent communication skills including Fluency in English (speaking, reading, writing).
- Requires experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Must possess a high level of professionalism.
- Requires a high degree of efficiency and a sound work ethic.
- Must be detail oriented.
- Must be capable of working under pressure and with minimal supervision.
- Intermediate in English proficiency: Must be able to speak, read, and write in English at an Intermediate level.
- Fluency in Albanian and possessing an unrestricted right to work and reside in Kosovo.
**Preferred Qualifications**
- Advanced knowledge and skills with the MS Office Suite.
- Proficiency with MAXIMO.
LCV EUCOM Kosovo: Customer Service Specialist
***Belong, Connect, Grow, with KBR!***
**Program Summary**
**KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**). KBR’s enduring mission support of the **LOGCAP** program dates back to 1992 when we served as the contract’s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 10 countries.
**Job Summary**
The Customer Service Specialist interacts clearly and professionally with customers (internal and external), maintains all files (current and historical) and performs a wide variety of administrative office duties.
**Roles and Responsibilities**
- Independently assess and apply standard customer service techniques and procedures.
- Provide prompt, professional customer service at all times.
- Exercise judgment to adapt to the needs of each customer.
- Assist in designing larger and more complex customer service assignments.
- Assist in the development of plans, investigations, and surveys.
- Prepare reports with MS Word and Excel.
- Utilize MAXIMO asset management software.
- Comply with all safety processes and procedures, maintaining a safe working environment.
- Position may involve a rotating schedule.
- Perform other duties as assigned.
**Basic Qualifications** (Required Education, Experience, Skills, and Certifications)
- Requires a High School Diploma or equivalent and at least 1 years of relevant Customer Service experience.
- Must have excellent communication skills including Fluency in English (speaking, reading, writing).
- Requires experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Must possess a high level of professionalism.
- Requires a high degree of efficiency and a sound work ethic.
- Must be detail oriented.
- Must be capable of working under pressure and with minimal supervision.
- Intermediate in English proficiency: Must be able to speak, read, and write in English at an Intermediate level.
- Fluency in Albanian and possessing an unrestricted right to work and reside in Kosovo.
**Preferred Qualifications**
- Advanced knowledge and skills with the MS Office Suite.
- Proficiency with MAXIMO.
