ITIL 4 Master Certified Professional
Saints & Masters
/job-details/8748
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Job Description:
We are seeking an ITIL 4 Master certified IT Service Management professional for a contractual engagement supporting one of our clients. This is a professional services contract (not a full-time employment position), with a defined scope and duration.
Key Responsibilities:
- Support IT service management functions, including incident management, problem management, and service request management
- Contribute to service quality and availability management practices
- Support service desk operations and monitoring/event management processes as required
- Participate in project documentation as a named certified resource
- Be available to support the engagement for its full duration as required by contract terms
Required Qualifications:
- Valid ITIL 4 Master certification (mandatory) — candidates must hold the full ITIL 4 Master tier (all Managing Professional and Strategic Leader modules completed, plus the Master-level assessment). Foundation-only or partial Managing Professional certification does not meet this requirement.
- Minimum 3 years of relevant work experience in IT service management
- Demonstrated practical experience in service quality management, incident/problem management, and service desk operations
- Ability to provide a valid certificate copy and a short professional biography/CV demonstrating relevant experience
Preferred Qualifications:
- Prior experience supporting cybersecurity or IT infrastructure projects
- Experience working with international clients or cross-border project teams
Additional Requirements:
- Candidates must be able to furnish proof of certification for formal documentation purposes
- Willingness to travel or work on-site if required by project terms (details to be confirmed at engagement stage)
We are seeking an ITIL 4 Master certified IT Service Management professional for a contractual engagement supporting one of our clients. This is a professional services contract (not a full-time employment position), with a defined scope and duration.
Key Responsibilities:
- Support IT service management functions, including incident management, problem management, and service request management
- Contribute to service quality and availability management practices
- Support service desk operations and monitoring/event management processes as required
- Participate in project documentation as a named certified resource
- Be available to support the engagement for its full duration as required by contract terms
Required Qualifications:
- Valid ITIL 4 Master certification (mandatory) — candidates must hold the full ITIL 4 Master tier (all Managing Professional and Strategic Leader modules completed, plus the Master-level assessment). Foundation-only or partial Managing Professional certification does not meet this requirement.
- Minimum 3 years of relevant work experience in IT service management
- Demonstrated practical experience in service quality management, incident/problem management, and service desk operations
- Ability to provide a valid certificate copy and a short professional biography/CV demonstrating relevant experience
Preferred Qualifications:
- Prior experience supporting cybersecurity or IT infrastructure projects
- Experience working with international clients or cross-border project teams
Additional Requirements:
- Candidates must be able to furnish proof of certification for formal documentation purposes
- Willingness to travel or work on-site if required by project terms (details to be confirmed at engagement stage)
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