Client Success
Digiperia
/job-details/3363
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We’re hiring a client-facing coordinator who can manage day-to-day client relationships, keep onboarding and ongoing requests moving, and maintain clean, reliable tracking in a CRM. This role blends strong communication with operational execution. You’ll be responsible for gathering required information, coordinating next steps, and ensuring nothing falls through the cracks while improving the underlying processes over time.
**What You’ll Do**
- Manage day-to-day client communication across email, messaging, and calls
- Lead client onboarding and keep ongoing requests moving
- Keep CRM records clean, accurate, and up to date
- Track tasks, timelines, and internal handoffs
- Triage client requests and follow through until resolved
- Share progress updates with clients and internal teams
- Build SOPs, templates, and repeatable workflows
- Use automation and AI tools to improve efficiency
- Support content updates through tools like WordPress and Shopify
**Who We’re Looking For:**
- 2+ years in client success, account management, onboarding, or similar roles
- Strong hands-on CRM experience
- Clear written and verbal communication skills
- Organized, detail-oriented, and strong on follow-through
- Comfortable learning new tools and solving basic issues
- Practical, proactive, and able to take ownership
- Bonus if you have experience with automation, SOPs, HTML, CMS tools, or marketing ops
**Who We Are**
At Digiperia, we’re all about turning ideas into impactful digital experiences. We blend creativity, strategy, and technology to help brands stand out. We value bold thinking, fresh perspectives, and the courage to challenge the norm.
We believe in empowering our team to grow, innovate, and lead. At Digiperia, you’ll find a dynamic environment that encourages collaboration and creativity, where your ideas matter and your work makes a difference.
**Diversity, Equity & Inclusion**
We celebrate diversity and strive to create an inclusive workplace where everyone feels valued. Your unique background, skills, and perspectives make us stronger. If you’re passionate about what you do but don’t meet every qualification, we encourage you to apply. We believe in potential and are committed to helping you grow. Need adjustments during the recruitment process? Just let us know—we’re here to support you.
**What You’ll Do**
- Manage day-to-day client communication across email, messaging, and calls
- Lead client onboarding and keep ongoing requests moving
- Keep CRM records clean, accurate, and up to date
- Track tasks, timelines, and internal handoffs
- Triage client requests and follow through until resolved
- Share progress updates with clients and internal teams
- Build SOPs, templates, and repeatable workflows
- Use automation and AI tools to improve efficiency
- Support content updates through tools like WordPress and Shopify
**Who We’re Looking For:**
- 2+ years in client success, account management, onboarding, or similar roles
- Strong hands-on CRM experience
- Clear written and verbal communication skills
- Organized, detail-oriented, and strong on follow-through
- Comfortable learning new tools and solving basic issues
- Practical, proactive, and able to take ownership
- Bonus if you have experience with automation, SOPs, HTML, CMS tools, or marketing ops
**Who We Are**
At Digiperia, we’re all about turning ideas into impactful digital experiences. We blend creativity, strategy, and technology to help brands stand out. We value bold thinking, fresh perspectives, and the courage to challenge the norm.
We believe in empowering our team to grow, innovate, and lead. At Digiperia, you’ll find a dynamic environment that encourages collaboration and creativity, where your ideas matter and your work makes a difference.
**Diversity, Equity & Inclusion**
We celebrate diversity and strive to create an inclusive workplace where everyone feels valued. Your unique background, skills, and perspectives make us stronger. If you’re passionate about what you do but don’t meet every qualification, we encourage you to apply. We believe in potential and are committed to helping you grow. Need adjustments during the recruitment process? Just let us know—we’re here to support you.
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