**The Role:**
The Order Management Specialist ensures that closed-won Opportunities in Salesforce flows accurately and completely into Oracle E-Business Suite (EBS). You will monitor orders and contracts from booking through fulfilment setup, confirm that integrations and automations run as designed, and step in with manual entry or corrections when they do not. You are the last line of defence for data integrity between the CRM and ERP, which directly affects revenue recognition, billing, and the customer experience.
**Key Responsibilities:**
- Review new and updated orders in Salesforce for completeness and accuracy, including products, pricing, quantities, terms, bill-to/ship-to details, and tax and currency information.
- Verify that orders integrate properly into EBS and that the corresponding sales order is created, fully populated, and booked.
- Perform manual sales order entry or data corrections in EBS when integrations fail or orders require special handling.
- Correct data discrepancies between Salesforce and EBS and ensure both systems reflect the same information.
- Document recurring errors and work with IT, Salesforce Admins, and EBS support teams on root-cause fixes.
- Ensure contracts are properly activated in Salesforce once orders are validated and approved.
- Support month-end and quarter-end close by prioritising and validating bookings on tight deadlines.
**Required**
- Experience in order management, order operations, sales operations, data entry, or a similar role.
- Hands-on experience with Salesforce, including viewing and validating orders, quotes, and contracts.
- Strong attention to detail and a high standard for data accuracy.
- Strong troubleshooting skills and the ability to trace issues across systems.
- Clear written and verbal communication.
- Ability to manage multiple priorities and meet deadlines, especially at period-end.
**Preferred**
- Experience with CPQ or Revenue Cloud Advance, subscription, or recurring-revenue order processes.
- Working knowledge of Oracle E-Business Suite (Order Management module preferred).
- Understanding of integration concepts such as middleware, APIs, and error handling.
- Experience with Salesforce reporting and dashboards, and advanced Excel skills.
- Bachelor's degree in Business, Finance, Information Systems, or equivalent experience.
The Order Management Specialist ensures that closed-won Opportunities in Salesforce flows accurately and completely into Oracle E-Business Suite (EBS). You will monitor orders and contracts from booking through fulfilment setup, confirm that integrations and automations run as designed, and step in with manual entry or corrections when they do not. You are the last line of defence for data integrity between the CRM and ERP, which directly affects revenue recognition, billing, and the customer experience.
**Key Responsibilities:**
- Review new and updated orders in Salesforce for completeness and accuracy, including products, pricing, quantities, terms, bill-to/ship-to details, and tax and currency information.
- Verify that orders integrate properly into EBS and that the corresponding sales order is created, fully populated, and booked.
- Perform manual sales order entry or data corrections in EBS when integrations fail or orders require special handling.
- Correct data discrepancies between Salesforce and EBS and ensure both systems reflect the same information.
- Document recurring errors and work with IT, Salesforce Admins, and EBS support teams on root-cause fixes.
- Ensure contracts are properly activated in Salesforce once orders are validated and approved.
- Support month-end and quarter-end close by prioritising and validating bookings on tight deadlines.
**Required**
- Experience in order management, order operations, sales operations, data entry, or a similar role.
- Hands-on experience with Salesforce, including viewing and validating orders, quotes, and contracts.
- Strong attention to detail and a high standard for data accuracy.
- Strong troubleshooting skills and the ability to trace issues across systems.
- Clear written and verbal communication.
- Ability to manage multiple priorities and meet deadlines, especially at period-end.
**Preferred**
- Experience with CPQ or Revenue Cloud Advance, subscription, or recurring-revenue order processes.
- Working knowledge of Oracle E-Business Suite (Order Management module preferred).
- Understanding of integration concepts such as middleware, APIs, and error handling.
- Experience with Salesforce reporting and dashboards, and advanced Excel skills.
- Bachelor's degree in Business, Finance, Information Systems, or equivalent experience.
