Customer Service Representative (Greek Speaker)

About the Role

We are seeking a
**Customer Service Representative**
to join our Operations team and deliver outstanding customer support through efficient, professional, and customer-focused interactions.

Can be full time or part time

In this role, you will manage customer inquiries, requests, complaints, orders, returns, and exchanges across multiple communication channels. You will play a key role in ensuring a seamless customer experience while consistently meeting established service, quality, and performance standards.

What You’ll Do

- Deliver professional, empathetic, and solution-driven customer support.
- Assist customers via
**phone, email, and live chat**
.
- Respond to inquiries accurately, clearly, and within established response times.
- Handle customer requests and complaints in accordance with company policies and procedures.
- Monitor and follow up on pending cases to ensure timely and effective resolution.
- Support customers with order-related inquiries, returns, and exchanges.
- Provide product and service information, as well as basic technical assistance when needed.
- Identify issues requiring additional support and escalate them to the appropriate team.
- Document customer interactions accurately and thoroughly in CRM systems.
- Maintain up-to-date customer records and databases.
- Stay informed about company updates, policies, procedures, and operational guidelines.
- Participate in training sessions and ongoing professional development.
- Identify opportunities to enhance customer service processes and improve operational efficiency.
- Collaborate with cross-functional teams to address complex customer issues.
- Communicate customer feedback, recurring issues, and improvement suggestions to management.
- Consistently meet or exceed established KPIs and performance expectations.
- Ensure the confidentiality and security of customer and company information.

What We’re Looking For

- High school diploma or equivalent (required).
- Technical or vocational studies are considered an advantage.
- Bachelor's degree is a plus.
- Education or experience in
**Customer Service or a related field**
.
- Previous experience in
**BPO / Contact Center environments**
.
- At least
**6 months of relevant professional experience**
.
- Strong verbal and written communication skills.
- Excellent grammar, pronunciation, fluency, accuracy, and typing skills.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong customer orientation, empathy, and interpersonal skills.
- High emotional intelligence and resilience when handling challenging situations.
- Excellent conflict-resolution and problem-solving abilities.
- Ability to manage difficult customer interactions with professionalism and composure.
- Strong organizational, time-management, and prioritization skills.
- Flexibility and adaptability to changing customer needs and operational requirements.
- Availability to work
**rotating shifts**
.

Technical Skills

- **Microsoft Office:**
Basic to intermediate proficiency.
- **CRM and Customer Service Platforms:**
Intermediate knowledge of CRM, chat, and ticketing systems, including tools such as Salesforce, Playvox, and Hurrier.
- **Google Workspace:**
Basic proficiency in Drive, Slides, Forms, Docs, Sheets, and Calendar.

What We Value

We are looking for individuals who are:

- Customer-focused and empathetic.
- Professional, dependable, and accountable.
- Proactive, adaptable, and solution-oriented.
- Comfortable working in dynamic, fast-paced environments.
- Capable of managing challenging interactions with patience and professionalism.
- Committed to service excellence, quality, and continuous improvement.
- Motivated to achieve performance targets and deliver exceptional customer experiences.