**Operations Manager – Property Management**
**About the Role**
We are seeking an experienced Operations Manager to oversee daily property management operations, streamline workflows, coordinate teams, and ensure efficient management of residential rental properties.
The ideal candidate will have a strong background in US property management operations, including tenant relations, leasing, maintenance coordination, vendor management, rent collection, and property performance monitoring.
**Key Responsibilities**
- Oversee daily operations across a portfolio of residential rental properties.
- Manage property management workflows and ensure operational efficiency.
- Coordinate leasing activities, tenant onboarding, lease renewals, and move-outs.
- Supervise maintenance requests and coordinate with contractors and vendors.
- Monitor rent collection, outstanding payments, and tenant account updates.
- Handle tenant inquiries, complaints, escalations, and service requests.
- Coordinate property inspections and ensure properties meet required standards.
- Maintain accurate property records, leases, tenant information, and operational documentation.
- Monitor occupancy, vacancies, maintenance expenses, and property performance.
- Develop and improve standard operating procedures (SOPs).
- Coordinate with property owners, tenants, vendors, and internal teams.
- Prepare operational reports and provide regular updates to management.
- Identify operational bottlenecks and implement solutions to improve productivity.
- Ensure property management activities follow applicable procedures and requirements.
**Required Qualifications**
- Previous experience as a Property Management Operations Manager, Property Manager, or Operations Coordinator.
- Strong understanding of US residential property management.
- Experience managing tenants, leases, maintenance, vendors, and property operations.
- Knowledge of leasing processes, rent collection, and property administration.
- Strong team coordination and problem-solving skills.
- Excellent written and verbal English communication skills.
- Ability to manage multiple properties and operational priorities.
- Strong organizational and reporting abilities.
**Preferred Tools & Software Skills**
- AppFolio
- Buildium
- Rent Manager
- Propertyware
- Yardi
- Monday.com or Asana
- Google Workspace and Google Sheets
**Experience with one or more property management platforms is preferred.**
**Ideal Candidate Profile**
The ideal candidate is a proactive and accountable operations professional who can independently manage property management workflows, coordinate teams, resolve operational issues, and maintain high standards of service and efficiency across a residential property portfolio.
**About the Role**
We are seeking an experienced Operations Manager to oversee daily property management operations, streamline workflows, coordinate teams, and ensure efficient management of residential rental properties.
The ideal candidate will have a strong background in US property management operations, including tenant relations, leasing, maintenance coordination, vendor management, rent collection, and property performance monitoring.
**Key Responsibilities**
- Oversee daily operations across a portfolio of residential rental properties.
- Manage property management workflows and ensure operational efficiency.
- Coordinate leasing activities, tenant onboarding, lease renewals, and move-outs.
- Supervise maintenance requests and coordinate with contractors and vendors.
- Monitor rent collection, outstanding payments, and tenant account updates.
- Handle tenant inquiries, complaints, escalations, and service requests.
- Coordinate property inspections and ensure properties meet required standards.
- Maintain accurate property records, leases, tenant information, and operational documentation.
- Monitor occupancy, vacancies, maintenance expenses, and property performance.
- Develop and improve standard operating procedures (SOPs).
- Coordinate with property owners, tenants, vendors, and internal teams.
- Prepare operational reports and provide regular updates to management.
- Identify operational bottlenecks and implement solutions to improve productivity.
- Ensure property management activities follow applicable procedures and requirements.
**Required Qualifications**
- Previous experience as a Property Management Operations Manager, Property Manager, or Operations Coordinator.
- Strong understanding of US residential property management.
- Experience managing tenants, leases, maintenance, vendors, and property operations.
- Knowledge of leasing processes, rent collection, and property administration.
- Strong team coordination and problem-solving skills.
- Excellent written and verbal English communication skills.
- Ability to manage multiple properties and operational priorities.
- Strong organizational and reporting abilities.
**Preferred Tools & Software Skills**
- AppFolio
- Buildium
- Rent Manager
- Propertyware
- Yardi
- Monday.com or Asana
- Google Workspace and Google Sheets
**Experience with one or more property management platforms is preferred.**
**Ideal Candidate Profile**
The ideal candidate is a proactive and accountable operations professional who can independently manage property management workflows, coordinate teams, resolve operational issues, and maintain high standards of service and efficiency across a residential property portfolio.
