Remote Patient Care Specialist (Bilingual: English & Albanian)
The Hello Team
/job-details/13545
Job Summary
We are seeking a Remote Patient Care Specialist (Bilingual: English & Albanian) to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members through phone and email communication. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, patient follow-ups, and general inquiries while ensuring every interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we would love to hear from you.
Key Responsibilities
- Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email.
- Conduct primarily outbound calls to patients to schedule medical appointments.
- Handle inbound calls related to appointment coordination and patient support.
- Schedule, confirm, and reschedule medical appointments as requested by patients.
- Follow up with patients regarding appointments and general healthcare support.
- Enroll members in health plans and assist with plan-related information.
- Answer patient questions regarding appointment details, provider availability, and scheduling timelines.
- Provide information regarding test result availability and expected turnaround times when applicable.
- Maintain accurate and detailed records of all customer interactions.
- Perform administrative tasks related to customer service and appointment management.
- Deliver exceptional customer service to ensure patient satisfaction and a positive experience.
Qualifications & Requirements
- Proficiency in English (written and spoken).
- Proficiency in Albanian (written and spoken).
- Availability to work Monday through Friday, 9:00 AM to 5:00 PM EST (United States).
- Excellent communication and interpersonal skills.
- Previous customer service experience is required.
- Previous experience in the healthcare sector is a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools such as email, spreadsheets, and document management platforms.
- Highly adaptable, reliable, self-motivated, and detail-oriented.
- Positive attitude with the ability to learn and adapt quickly.
- Ability to follow established processes accurately with minimal supervision.
- Interest in long-term career growth opportunities.
- Reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet connection required.
Compensation & Benefits
- 100% remote position.
- Compensation paid in USD.
- Full-time role (40 hours per week).
- Long-term career opportunity.
- Opportunity to make a meaningful impact by helping elderly individuals and supporting their well-being.
- Supportive work environment with growth potential.
We are seeking a Remote Patient Care Specialist (Bilingual: English & Albanian) to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members through phone and email communication. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, patient follow-ups, and general inquiries while ensuring every interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we would love to hear from you.
Key Responsibilities
- Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email.
- Conduct primarily outbound calls to patients to schedule medical appointments.
- Handle inbound calls related to appointment coordination and patient support.
- Schedule, confirm, and reschedule medical appointments as requested by patients.
- Follow up with patients regarding appointments and general healthcare support.
- Enroll members in health plans and assist with plan-related information.
- Answer patient questions regarding appointment details, provider availability, and scheduling timelines.
- Provide information regarding test result availability and expected turnaround times when applicable.
- Maintain accurate and detailed records of all customer interactions.
- Perform administrative tasks related to customer service and appointment management.
- Deliver exceptional customer service to ensure patient satisfaction and a positive experience.
Qualifications & Requirements
- Proficiency in English (written and spoken).
- Proficiency in Albanian (written and spoken).
- Availability to work Monday through Friday, 9:00 AM to 5:00 PM EST (United States).
- Excellent communication and interpersonal skills.
- Previous customer service experience is required.
- Previous experience in the healthcare sector is a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools such as email, spreadsheets, and document management platforms.
- Highly adaptable, reliable, self-motivated, and detail-oriented.
- Positive attitude with the ability to learn and adapt quickly.
- Ability to follow established processes accurately with minimal supervision.
- Interest in long-term career growth opportunities.
- Reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet connection required.
Compensation & Benefits
- 100% remote position.
- Compensation paid in USD.
- Full-time role (40 hours per week).
- Long-term career opportunity.
- Opportunity to make a meaningful impact by helping elderly individuals and supporting their well-being.
- Supportive work environment with growth potential.
