**Operations Assistant – Short-Term Rentals (STR)**
**About the Role**
We are looking for a detail-oriented and proactive Operations Assistant with hands-on experience in short-term rental (STR) management to support the daily operations of a vacation rental portfolio.
The ideal candidate will have experience managing Airbnb and other vacation rental platforms, coordinating housekeeping and maintenance, handling guest-related operational requests, and ensuring properties are prepared for incoming reservations.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple properties and operational tasks simultaneously.
**Key Responsibilities**
- Monitor daily operations across short-term rental properties.
- Manage reservation calendars, booking updates, and property availability.
- Coordinate guest check-ins, check-outs, and turnover schedules.
- Ensure properties are cleaned, inspected, and ready before guest arrivals.
- Coordinate housekeeping, maintenance teams, and external vendors.
- Monitor maintenance requests and ensure timely resolution.
- Track property supplies, inventory, and restocking requirements.
- Assist with guest communication and escalate operational concerns.
- Monitor property calendars for upcoming arrivals and departures.
- Coordinate last-minute bookings, schedule changes, and special guest requests.
- Maintain accurate property records and operational checklists.
- Monitor operational tasks and ensure teams complete assigned responsibilities.
- Report property issues, delays, and operational concerns to management.
- Assist with improving operational processes and maintaining service standards.
**Required Qualifications**
- Previous experience in short-term rental operations, vacation rental management, or hospitality operations.
- Understanding of Airbnb and vacation rental management processes.
- Experience coordinating housekeeping, maintenance, and property turnovers.
- Strong organizational and multitasking abilities.
- Excellent written and verbal English communication skills.
- Ability to manage multiple properties and operational priorities.
- Strong problem-solving and follow-up skills.
- Ability to work independently during assigned part-time hours.
**Preferred Tools & Software Skills**
- Hostaway
- Guesty
- Hospitable
- Lodgify
- Breezeway
- Airbnb and Vrbo
- PriceLabs
- Google Sheets
- Asana or Monday.com
**Experience with one or more STR property management systems is preferred.**
**Ideal Candidate Profile**
The ideal candidate is organized, responsive, and operations-focused, with practical experience managing the day-to-day requirements of short-term rental properties. They should be comfortable coordinating vendors, monitoring turnovers, tracking maintenance, and ensuring every property is ready for incoming guests.
**About the Role**
We are looking for a detail-oriented and proactive Operations Assistant with hands-on experience in short-term rental (STR) management to support the daily operations of a vacation rental portfolio.
The ideal candidate will have experience managing Airbnb and other vacation rental platforms, coordinating housekeeping and maintenance, handling guest-related operational requests, and ensuring properties are prepared for incoming reservations.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple properties and operational tasks simultaneously.
**Key Responsibilities**
- Monitor daily operations across short-term rental properties.
- Manage reservation calendars, booking updates, and property availability.
- Coordinate guest check-ins, check-outs, and turnover schedules.
- Ensure properties are cleaned, inspected, and ready before guest arrivals.
- Coordinate housekeeping, maintenance teams, and external vendors.
- Monitor maintenance requests and ensure timely resolution.
- Track property supplies, inventory, and restocking requirements.
- Assist with guest communication and escalate operational concerns.
- Monitor property calendars for upcoming arrivals and departures.
- Coordinate last-minute bookings, schedule changes, and special guest requests.
- Maintain accurate property records and operational checklists.
- Monitor operational tasks and ensure teams complete assigned responsibilities.
- Report property issues, delays, and operational concerns to management.
- Assist with improving operational processes and maintaining service standards.
**Required Qualifications**
- Previous experience in short-term rental operations, vacation rental management, or hospitality operations.
- Understanding of Airbnb and vacation rental management processes.
- Experience coordinating housekeeping, maintenance, and property turnovers.
- Strong organizational and multitasking abilities.
- Excellent written and verbal English communication skills.
- Ability to manage multiple properties and operational priorities.
- Strong problem-solving and follow-up skills.
- Ability to work independently during assigned part-time hours.
**Preferred Tools & Software Skills**
- Hostaway
- Guesty
- Hospitable
- Lodgify
- Breezeway
- Airbnb and Vrbo
- PriceLabs
- Google Sheets
- Asana or Monday.com
**Experience with one or more STR property management systems is preferred.**
**Ideal Candidate Profile**
The ideal candidate is organized, responsive, and operations-focused, with practical experience managing the day-to-day requirements of short-term rental properties. They should be comfortable coordinating vendors, monitoring turnovers, tracking maintenance, and ensuring every property is ready for incoming guests.
