Key Responsibilities
Guest Relations & Commercial
- Welcome guests warmly in accordance with Barrière Group standards (As de l'Accueil).
- Maintain excellent customer relations with high confidentiality and discretion.
- Recognize regular customers and understand their preferences.
- Inform and advise guests on venue offerings, events, shows, and dining options.
- Promote casino products and loyalty programs (e.g., Casinopass, Casinobox).
- Gather customer feedback and report insights to management to continuously improve service quality.
- Assist with responsible gaming policies and anti-money laundering (AML) guidelines.
Technical & Daily Operations
- Manage shift handovers: receive instructions from the incoming/outgoing shift and maintain workstation cleanliness.
- Handle incoming and outgoing telephone calls professionally.
- Oversee cloakroom, ticketing, and event/restaurant reservation services.
- Ensure proper cash handling and manage the assigned till accurately.
- Manage lost-and-found items following internal establishment procedures.
- Ensure access control and inform guests about entry requirements and gaming room regulations.
- Maintain equipment, ticketing systems, and workstation materials.
Organization & Inventory
- Keep customer materials, promotional flyers, and artistic programs up to date and stocked.
- Monitor inventory for operational consumables (printer ribbons, tickets, vouchers) and retail items (merchandise, gift boxes).
- Ensure compliance with the group's Sustainable Development policy.
Team Support & Additional Tasks
- Train new team members according to Barrière guidelines and training programs.
- Actively participate in department meetings.
- Perform entry checks or phone outreach when required.
## Le profil recherché
Requirements
- Previous experience in hospitality, customer service, reception, or retail is preferred.
- Excellent communication skills in Albanian and English (French or Italian is a strong advantage).
- Strong interpersonal skills, professional appearance, and customer-oriented mindset.
- Ability to handle cash transactions accurately and maintain high ethical standards.
- Discretion, confidentiality, and high sense of responsibility.
- Ability to work in shifts (including evenings, weekends, and holidays).
Guest Relations & Commercial
- Welcome guests warmly in accordance with Barrière Group standards (As de l'Accueil).
- Maintain excellent customer relations with high confidentiality and discretion.
- Recognize regular customers and understand their preferences.
- Inform and advise guests on venue offerings, events, shows, and dining options.
- Promote casino products and loyalty programs (e.g., Casinopass, Casinobox).
- Gather customer feedback and report insights to management to continuously improve service quality.
- Assist with responsible gaming policies and anti-money laundering (AML) guidelines.
Technical & Daily Operations
- Manage shift handovers: receive instructions from the incoming/outgoing shift and maintain workstation cleanliness.
- Handle incoming and outgoing telephone calls professionally.
- Oversee cloakroom, ticketing, and event/restaurant reservation services.
- Ensure proper cash handling and manage the assigned till accurately.
- Manage lost-and-found items following internal establishment procedures.
- Ensure access control and inform guests about entry requirements and gaming room regulations.
- Maintain equipment, ticketing systems, and workstation materials.
Organization & Inventory
- Keep customer materials, promotional flyers, and artistic programs up to date and stocked.
- Monitor inventory for operational consumables (printer ribbons, tickets, vouchers) and retail items (merchandise, gift boxes).
- Ensure compliance with the group's Sustainable Development policy.
Team Support & Additional Tasks
- Train new team members according to Barrière guidelines and training programs.
- Actively participate in department meetings.
- Perform entry checks or phone outreach when required.
## Le profil recherché
Requirements
- Previous experience in hospitality, customer service, reception, or retail is preferred.
- Excellent communication skills in Albanian and English (French or Italian is a strong advantage).
- Strong interpersonal skills, professional appearance, and customer-oriented mindset.
- Ability to handle cash transactions accurately and maintain high ethical standards.
- Discretion, confidentiality, and high sense of responsibility.
- Ability to work in shifts (including evenings, weekends, and holidays).
