**Company Description**
SparkUP Digital is a Marketing & Consulting Agency based in Skopje, North Macedonia, located in the city center with a modern and friendly work environment. The agency focuses on the iGaming industry and works with international partners on acquisition, customer relationship management, and customer support. Team members bring global expertise and collaborate closely to deliver high-quality services. The company has grown significantly in recent years and continues to expand. SparkUP Digital seeks talented, like-minded individuals who share a passion for marketing, iGaming, and customer experience.
**Role Description**
The VIP Agent is a full-time, on-site role based at SparkUP Digital’s office in Skopje. This role is responsible for building and maintaining strong relationships with VIP customers, ensuring a high level of satisfaction and engagement. Day-to-day tasks include managing VIP accounts, responding promptly to inquiries, providing tailored support, and proactively identifying opportunities to enhance the customer experience. The VIP Agent will monitor activity and performance, communicate promotions and offers, and coordinate with internal teams to resolve issues efficiently. The role also involves gathering feedback, preparing reports on VIP trends, and contributing ideas to improve VIP programs and retention strategies.
**Qualifications**
- Strong customer service and relationship management skills, with experience handling high-value or VIP clients.
- Excellent communication skills in English (spoken and written); additional languages related to target markets are an advantage.
- Good organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- Comfortable working with CRM tools, ticketing systems, and basic data analysis to track performance and customer behavior.
- Interest or experience in the iGaming, online entertainment, or digital marketing industries.
- Ability to work on-site in Skopje with a collaborative attitude and a customer-centric mindset.
- Problem-solving skills and a proactive approach to identifying and addressing customer needs.
- Relevant education in business, marketing, communications, or a related field; prior experience in a similar role is considered a strong plus.
SparkUP Digital is a Marketing & Consulting Agency based in Skopje, North Macedonia, located in the city center with a modern and friendly work environment. The agency focuses on the iGaming industry and works with international partners on acquisition, customer relationship management, and customer support. Team members bring global expertise and collaborate closely to deliver high-quality services. The company has grown significantly in recent years and continues to expand. SparkUP Digital seeks talented, like-minded individuals who share a passion for marketing, iGaming, and customer experience.
**Role Description**
The VIP Agent is a full-time, on-site role based at SparkUP Digital’s office in Skopje. This role is responsible for building and maintaining strong relationships with VIP customers, ensuring a high level of satisfaction and engagement. Day-to-day tasks include managing VIP accounts, responding promptly to inquiries, providing tailored support, and proactively identifying opportunities to enhance the customer experience. The VIP Agent will monitor activity and performance, communicate promotions and offers, and coordinate with internal teams to resolve issues efficiently. The role also involves gathering feedback, preparing reports on VIP trends, and contributing ideas to improve VIP programs and retention strategies.
**Qualifications**
- Strong customer service and relationship management skills, with experience handling high-value or VIP clients.
- Excellent communication skills in English (spoken and written); additional languages related to target markets are an advantage.
- Good organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- Comfortable working with CRM tools, ticketing systems, and basic data analysis to track performance and customer behavior.
- Interest or experience in the iGaming, online entertainment, or digital marketing industries.
- Ability to work on-site in Skopje with a collaborative attitude and a customer-centric mindset.
- Problem-solving skills and a proactive approach to identifying and addressing customer needs.
- Relevant education in business, marketing, communications, or a related field; prior experience in a similar role is considered a strong plus.
