Social Media & Community Senior Specialist
Dompé
/job-details/13088
Dompé is an Biopharmaceutical company driven by innovation and research, with headquarters in Milan and operations across Europe and the United States. The company focuses on developing and delivering therapeutic solutions in areas of high unmet medical need, combining scientific excellence, digital innovation, and a strong commitment to improving patients’ lives.
**About the Role:**
**For our office in Tirana, we are looking for a Social Media & Community Senior Specialist that will**
Runs the brands' organic social media presence and CRM activities day to day and turns social conversations into usable insight, within healthcare compliance rules.
**Responsibilities:**
**Publishing & community**
● Builds and executes editorial calendars by brand; publishes and moderates content.
● Manages community interactions following the escalation protocol; routes medical
questions and possible adverse events to the right functions within timelines.
● Runs lead-generation and CRM activities (DEM, newsletters, loyalty initiatives) with
Brand Managers to support consumer loyalty and retention, in line with GDPR.
**Listening & insight**
● Runs social listening and monthly insight reports for Brand Managers and GTM
Consumer.
**Coordination**
● Hands over best-performing organic content to the media team for paid amplification.
● Works with the Digital Content Specialist and the Graphic Designers on assets.
**Compliance**
● Ensures compliance with the law and regulations in line with the control model pursuant
to Legislative Decree 231/01 and the codes of conduct within its area of competence.
● Ensures compliance with legal requirements and procedures on occupational safety and
hygiene and environmental protection within its area of responsibility.
● Reports suspected adverse reactions and product complaints to Pharmacovigilance within
company timelines, including those picked up in digital and social channels.
**Qualifications:**
- Degree in Communication, Marketing or related field.
**Required Skills:**
- 3–5 years in social media management; regulated sector a plus.
- Meta Business Suite, LinkedIn, TikTok/YouTube; social listening tools; CRM andemail-marketing platforms.
- Fluent Italian (content in Italian) and English.
**About the Role:**
**For our office in Tirana, we are looking for a Social Media & Community Senior Specialist that will**
Runs the brands' organic social media presence and CRM activities day to day and turns social conversations into usable insight, within healthcare compliance rules.
**Responsibilities:**
**Publishing & community**
● Builds and executes editorial calendars by brand; publishes and moderates content.
● Manages community interactions following the escalation protocol; routes medical
questions and possible adverse events to the right functions within timelines.
● Runs lead-generation and CRM activities (DEM, newsletters, loyalty initiatives) with
Brand Managers to support consumer loyalty and retention, in line with GDPR.
**Listening & insight**
● Runs social listening and monthly insight reports for Brand Managers and GTM
Consumer.
**Coordination**
● Hands over best-performing organic content to the media team for paid amplification.
● Works with the Digital Content Specialist and the Graphic Designers on assets.
**Compliance**
● Ensures compliance with the law and regulations in line with the control model pursuant
to Legislative Decree 231/01 and the codes of conduct within its area of competence.
● Ensures compliance with legal requirements and procedures on occupational safety and
hygiene and environmental protection within its area of responsibility.
● Reports suspected adverse reactions and product complaints to Pharmacovigilance within
company timelines, including those picked up in digital and social channels.
**Qualifications:**
- Degree in Communication, Marketing or related field.
**Required Skills:**
- 3–5 years in social media management; regulated sector a plus.
- Meta Business Suite, LinkedIn, TikTok/YouTube; social listening tools; CRM andemail-marketing platforms.
- Fluent Italian (content in Italian) and English.