Technical Support Engineer
Talent Fusion 360°
/job-details/12857
We are looking for an experienced
**Technical Support Engineer**
to join the Customer Support team of a global SaaS company specializing in cloud-based
**video and media solutions.**
This is an excellent opportunity for a technically curious and proactive professional who enjoys solving complex technical challenges, investigating root causes, and delivering lasting solutions.
In this role, you will work closely with Engineering and Product teams, take ownership of challenging customer-facing issues, and contribute to improving support processes, tools, and technical capabilities.
What You’ll Do
- Troubleshoot complex issues across APIs, SaaS platforms, and customer integrations.
- Investigate application, networking, cloud, and infrastructure-related problems.
- Debug application code and collaborate with Engineering to identify root causes.
- Diagnose connectivity and performance issues across distributed systems.
- Work with cloud environments such as AWS, GCP, or Azure.
- Proactively identify technical risks and prevent customer roadblocks.
- Improve support tools, processes, and technical workflows.
- Share technical knowledge and mentor other support engineers.
- Collaborate with Product and Engineering to drive customer-focused solutions.
What We’re Looking For
- 5+ years of experience in Technical Support.
- Strong experience with SaaS platforms and API troubleshooting.
- Application debugging experience.
- Cloud infrastructure experience.
- Solid networking fundamentals, including DNS, TCP/IP, firewalls, and proxies.
- Strong technical problem-solving and troubleshooting skills.
- A proactive, solution-oriented mindset with a strong sense of ownership.
- Excellent communication and cross-functional collaboration skills.
**Nice to Have:**
- Video or streaming technology experience.
- Docker knowledge.
- Frontend debugging experience.
- CI/CD knowledge.
About the Company
Our client is a global SaaS organization with approximately 230 employees, providing innovative cloud-based solutions for video content creation, media management, collaboration, and distribution.
With a fully distributed international team, the company empowers media organizations, brands, and creative professionals to streamline their workflows and deliver content efficiently.
What’s Offered
- Competitive benefits, including private health coverage.
- Professional development and career growth opportunities.
- Collaboration with international teams across multiple regions.
- The opportunity to contribute to impactful products and technical initiatives.
**Technical Support Engineer**
to join the Customer Support team of a global SaaS company specializing in cloud-based
**video and media solutions.**
This is an excellent opportunity for a technically curious and proactive professional who enjoys solving complex technical challenges, investigating root causes, and delivering lasting solutions.
In this role, you will work closely with Engineering and Product teams, take ownership of challenging customer-facing issues, and contribute to improving support processes, tools, and technical capabilities.
What You’ll Do
- Troubleshoot complex issues across APIs, SaaS platforms, and customer integrations.
- Investigate application, networking, cloud, and infrastructure-related problems.
- Debug application code and collaborate with Engineering to identify root causes.
- Diagnose connectivity and performance issues across distributed systems.
- Work with cloud environments such as AWS, GCP, or Azure.
- Proactively identify technical risks and prevent customer roadblocks.
- Improve support tools, processes, and technical workflows.
- Share technical knowledge and mentor other support engineers.
- Collaborate with Product and Engineering to drive customer-focused solutions.
What We’re Looking For
- 5+ years of experience in Technical Support.
- Strong experience with SaaS platforms and API troubleshooting.
- Application debugging experience.
- Cloud infrastructure experience.
- Solid networking fundamentals, including DNS, TCP/IP, firewalls, and proxies.
- Strong technical problem-solving and troubleshooting skills.
- A proactive, solution-oriented mindset with a strong sense of ownership.
- Excellent communication and cross-functional collaboration skills.
**Nice to Have:**
- Video or streaming technology experience.
- Docker knowledge.
- Frontend debugging experience.
- CI/CD knowledge.
About the Company
Our client is a global SaaS organization with approximately 230 employees, providing innovative cloud-based solutions for video content creation, media management, collaboration, and distribution.
With a fully distributed international team, the company empowers media organizations, brands, and creative professionals to streamline their workflows and deliver content efficiently.
What’s Offered
- Competitive benefits, including private health coverage.
- Professional development and career growth opportunities.
- Collaboration with international teams across multiple regions.
- The opportunity to contribute to impactful products and technical initiatives.
