Payten is looking for a POS System Support Engineer in Macedonia to keep merchants' payment terminals and POS systems running reliably. You will be the technical contact for banks, acquirers and merchants when a terminal, application or transaction does not behave as expected.
Key responsibilities
- Provide second-line (L2) support for POS terminals, PIN pads, payment applications and gateway connections by phone, email and remote session.
- Log, diagnose and resolve incidents within agreed SLAs, escalating to L3, development or the card schemes when needed.
- Troubleshoot transaction failures: declines, timeouts, settlement and reconciliation mismatches, using logs and host responses.
- Configure, parametrize and remotely update terminals (TMS), including software, keys and merchant settings.
- Support installations, migrations and rollouts of new terminals at bank and merchant sites.
- Diagnose connectivity issues on Ethernet, Wi-Fi and GPRS/4G, including routers, firewalls and VPNs.
- Document incidents, root causes and fixes in the ticketing system and maintain the knowledge base.
- Coordinate with hardware logistics on repairs, replacements and RMA.
- Report recurring problems and suggest improvements to products and processes.
- Support certification and testing of new payment functionality with banks and card schemes.
Requirements
- Bachelor’s degree in IT or computing sciences or another equivalent field, or equivalent experience
- 2+ years in technical support, preferably for POS, payments, banking or retail systems.
- Understanding of card payment flows: authorization, clearing, settlement, EMV, contactless, PCI DSS basics.
- Hands-on knowledge of TCP/IP networking, DNS, DHCP, NAT and firewalls.
- Working skills with SQL queries and log analysis; basic Linux and Windows administration.
Nice to have
- Experience with POS terminals.
- Familiarity with ISO 8583 and/or SPDH protocols.
- Scripting in Python or Bash to automate checks.
Personal qualities
- Calm and methodical when a merchant's sales are blocked.
- Clear, patient communicator with both technical and non-technical people.
- Ownership: follows an incident through to resolution.
- Quick learner who enjoys new payment products and technologies.
- Team player who shares knowledge.
What we offer
- Private medical insurance
- Opportunity to work with experienced professionals and modern payment technologies
- Hands-on experience in the dynamic payment industry
- Internal and external training programs to support your professional growth
- Supportive and collaborative working environment
- Career development opportunities within an international group
Joining Payten means being part of a team that recognizes your effort, supports your growth and celebrates your results.
#Payten
Key responsibilities
- Provide second-line (L2) support for POS terminals, PIN pads, payment applications and gateway connections by phone, email and remote session.
- Log, diagnose and resolve incidents within agreed SLAs, escalating to L3, development or the card schemes when needed.
- Troubleshoot transaction failures: declines, timeouts, settlement and reconciliation mismatches, using logs and host responses.
- Configure, parametrize and remotely update terminals (TMS), including software, keys and merchant settings.
- Support installations, migrations and rollouts of new terminals at bank and merchant sites.
- Diagnose connectivity issues on Ethernet, Wi-Fi and GPRS/4G, including routers, firewalls and VPNs.
- Document incidents, root causes and fixes in the ticketing system and maintain the knowledge base.
- Coordinate with hardware logistics on repairs, replacements and RMA.
- Report recurring problems and suggest improvements to products and processes.
- Support certification and testing of new payment functionality with banks and card schemes.
Requirements
- Bachelor’s degree in IT or computing sciences or another equivalent field, or equivalent experience
- 2+ years in technical support, preferably for POS, payments, banking or retail systems.
- Understanding of card payment flows: authorization, clearing, settlement, EMV, contactless, PCI DSS basics.
- Hands-on knowledge of TCP/IP networking, DNS, DHCP, NAT and firewalls.
- Working skills with SQL queries and log analysis; basic Linux and Windows administration.
Nice to have
- Experience with POS terminals.
- Familiarity with ISO 8583 and/or SPDH protocols.
- Scripting in Python or Bash to automate checks.
Personal qualities
- Calm and methodical when a merchant's sales are blocked.
- Clear, patient communicator with both technical and non-technical people.
- Ownership: follows an incident through to resolution.
- Quick learner who enjoys new payment products and technologies.
- Team player who shares knowledge.
What we offer
- Private medical insurance
- Opportunity to work with experienced professionals and modern payment technologies
- Hands-on experience in the dynamic payment industry
- Internal and external training programs to support your professional growth
- Supportive and collaborative working environment
- Career development opportunities within an international group
Joining Payten means being part of a team that recognizes your effort, supports your growth and celebrates your results.
#Payten
