**Company Description**
SparkUP Digital is a marketing and consulting agency based in Skopje, North Macedonia, located in the city center with a modern, friendly work atmosphere. The agency specializes in the iGaming industry, supporting international clients with acquisition, customer relationship management, and customer support. Team members bring global experience and industry knowledge, creating a collaborative environment focused on delivering high-quality results. The company has grown significantly in recent years and continues to seek talented, like-minded professionals who are passionate about digital marketing and customer experience.
**Role Description**
The VIP Manager is a full-time role responsible for managing and growing relationships with high-value customers in the iGaming sector. This role includes monitoring VIP activity, identifying opportunities to increase engagement, and implementing personalized retention and loyalty strategies. The VIP Manager will communicate with VIP clients across multiple channels, resolve issues promptly, and ensure a high level of customer satisfaction. Day-to-day tasks involve analyzing player behavior, preparing performance reports, coordinating with marketing and customer support teams, and contributing to promotional campaigns tailored to VIP segments. The role also requires maintaining up-to-date knowledge of iGaming trends and regulatory requirements to support responsible and compliant customer management.
**Qualifications**
- Strong customer relationship management and account management skills, with experience handling high-value or VIP clients.
- Background in iGaming, online entertainment, or digital marketing, with understanding of player lifecycle, acquisition, retention, and loyalty programs.
- Excellent communication skills (written and verbal), with the ability to build rapport, negotiate, and provide clear, professional responses across channels.
- Analytical skills to interpret customer data, track KPIs, segment VIP portfolios, and identify growth opportunities.
- Ability to work independently in a remote setting, prioritize tasks, and collaborate effectively with cross-functional teams.
- Strong problem-solving and conflict-resolution skills, with a customer-centric mindset and attention to detail.
- Comfort with CRM tools, reporting dashboards, and common office software; experience with ticketing or customer support platforms is a plus.
- Prior experience in a VIP, CRM, or customer success role is preferred; relevant education in business, marketing, or a related field is beneficial.
- Willingness to work flexible hours when needed to support key markets and VIP client needs.
SparkUP Digital is a marketing and consulting agency based in Skopje, North Macedonia, located in the city center with a modern, friendly work atmosphere. The agency specializes in the iGaming industry, supporting international clients with acquisition, customer relationship management, and customer support. Team members bring global experience and industry knowledge, creating a collaborative environment focused on delivering high-quality results. The company has grown significantly in recent years and continues to seek talented, like-minded professionals who are passionate about digital marketing and customer experience.
**Role Description**
The VIP Manager is a full-time role responsible for managing and growing relationships with high-value customers in the iGaming sector. This role includes monitoring VIP activity, identifying opportunities to increase engagement, and implementing personalized retention and loyalty strategies. The VIP Manager will communicate with VIP clients across multiple channels, resolve issues promptly, and ensure a high level of customer satisfaction. Day-to-day tasks involve analyzing player behavior, preparing performance reports, coordinating with marketing and customer support teams, and contributing to promotional campaigns tailored to VIP segments. The role also requires maintaining up-to-date knowledge of iGaming trends and regulatory requirements to support responsible and compliant customer management.
**Qualifications**
- Strong customer relationship management and account management skills, with experience handling high-value or VIP clients.
- Background in iGaming, online entertainment, or digital marketing, with understanding of player lifecycle, acquisition, retention, and loyalty programs.
- Excellent communication skills (written and verbal), with the ability to build rapport, negotiate, and provide clear, professional responses across channels.
- Analytical skills to interpret customer data, track KPIs, segment VIP portfolios, and identify growth opportunities.
- Ability to work independently in a remote setting, prioritize tasks, and collaborate effectively with cross-functional teams.
- Strong problem-solving and conflict-resolution skills, with a customer-centric mindset and attention to detail.
- Comfort with CRM tools, reporting dashboards, and common office software; experience with ticketing or customer support platforms is a plus.
- Prior experience in a VIP, CRM, or customer success role is preferred; relevant education in business, marketing, or a related field is beneficial.
- Willingness to work flexible hours when needed to support key markets and VIP client needs.
