Network Assurance Operations Engineer
PXC
/job-details/12248
About Us
**PXC is a wholesale platform business that shares over 20 years of experience across the channel, thanks to our roots in TalkTalk Wholesale Services and Virtual1. Now, we’re determined to challenge the status quo – for our partners, and our people.**
Job Description
**This role is based in North Macedonia.**
**PXC (part of the TalkTalk Group)**
is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable, and fair connectivity should be available to everyone, and we reward our team for being part of that mission of change.
**About the team**
Part of PXC’s Technical Operations function, the Technology and Security Operations Centre (TSOC) is the heartbeat of our organisation. We’re a collaborative, high‑performing team that pairs deep operational expertise with innovative thinking to keep our customers ’ services — and our network and applications — running securely and reliably.
Our team is responsible for identifying and managing network and security issues that impact both customers and colleagues, while also supporting our partners’ voice and data services.
Using modern monitoring and detection platforms, automation, and data‑driven insights, we proactively detect, investigate, and resolve network and security issues affecting both customers and colleagues. minimising impact by adhering to KPIs and industry best practices. Collaboration is key—we work closely with internal teams and external partners to keep services running smoothly and securely.
Requirements
**About Your Role**
Reporting to our Network Assurance Operations Manager, you’ll be part of a skilled team of network and security engineers, working closely with another Network Assurance Operations Specialist Team as well as four other rotating shift teams to deliver a seamless technical Assurance operation.
Your primary responsibility will be to identify, manage, and resolve assurance faults impacting our partners’ voice and data services.
This role follows a dayshift working hours, working days, with the addition of a late shift (12:00 – 20:00) on rotation basis.
**Key responsibilities will include but not be limited to:**
• Troubleshooting and resolving escalated tickets and requests from our 1st Line triage Team
• Identify and respond to a variety of issues and assignments, providing technical analysis and then implementing resolution steps to restore and improve services for our customers and colleagues. You will lead as well as support issues with other SME’s or IM teams.
• Responsible for detailed recording of faults and faults including but not limited to a technical and non-technical explanation of operational impact, customer impact, progress, actions, and resolution. Ensuring stakeholders are kept up to date on progression and next steps, whilst driving suppliers and internal resolver groups towards restoring services within agreed SLA's.
• Identify and record service requests following root cause analysis and the restoration of faults, champion a culture of operational excellence through continual service improvements, particularly those that will lead to improved KPI’s, ensuring they are progressed appropriately.
• Support the development and maintenance of playbooks and knowledge transfer, where required.
• Accountable for attending team, departmental and company updates and ensuring you are engaged in all necessary comms channels to receive necessary company updates.
• Demonstrate an appreciation of the wider business context and values. At times contributing to daily fault calls producing and/or delivering updates on daily and weekly metrics and reports.
• Responsible for ensuring the security and integrity of network & IT systems by adherence to the company's Information Security policies and procedures.
• Authorised to access and make changes on live managed equipment, to ensure appropriate controls are in place to protect PXC and its customers. Authorised to approve engineer access to PXC and third-party data centres.
**Success Criteria**
**Essential**
:
• Demonstrable Technical knowledge Infra/Network/Security experience
• Understanding of Network and optional Security Principles and practical application of these in relation to Fault Triage and Response
• Self-motivated; good time-keeping and customer-value work ethic.
• Strong analytical skills: gathers evidence, investigates solutions, considers implications for the business, goal-orientated
• Demonstrate ability to problem solve, prioritising routine and non-routine tasks and work accurately and quickly in a high-pressure incident situation
• Ability to communicate and advise on security and network topics to key stakeholders in an understandable form
**Desirable**
:
• Relevant Security or Network qualification or degree
• Experience working in a Network/Security Support function
• Practical experience with the latest technologies and vulnerabilities, exploits and malware
• JNCIA/CCNP certified
Benefits
**Wellbeing, because we care**
: FitKit wellness programme, day off for your birthday, paid volunteering time for causes you care about plus other benefits that are a part of our Health & Wellbeing programme.
**Flexibility**
: a flexible working policy, including hybrid working.
**Learning**
: LinkedIn Learning to build your skills on demand.
**Rewarded**
: an annual bonus based on company performance, plus a reward and recognition programme.
**PXC is a wholesale platform business that shares over 20 years of experience across the channel, thanks to our roots in TalkTalk Wholesale Services and Virtual1. Now, we’re determined to challenge the status quo – for our partners, and our people.**
Job Description
**This role is based in North Macedonia.**
**PXC (part of the TalkTalk Group)**
is the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable, and fair connectivity should be available to everyone, and we reward our team for being part of that mission of change.
**About the team**
Part of PXC’s Technical Operations function, the Technology and Security Operations Centre (TSOC) is the heartbeat of our organisation. We’re a collaborative, high‑performing team that pairs deep operational expertise with innovative thinking to keep our customers ’ services — and our network and applications — running securely and reliably.
Our team is responsible for identifying and managing network and security issues that impact both customers and colleagues, while also supporting our partners’ voice and data services.
Using modern monitoring and detection platforms, automation, and data‑driven insights, we proactively detect, investigate, and resolve network and security issues affecting both customers and colleagues. minimising impact by adhering to KPIs and industry best practices. Collaboration is key—we work closely with internal teams and external partners to keep services running smoothly and securely.
Requirements
**About Your Role**
Reporting to our Network Assurance Operations Manager, you’ll be part of a skilled team of network and security engineers, working closely with another Network Assurance Operations Specialist Team as well as four other rotating shift teams to deliver a seamless technical Assurance operation.
Your primary responsibility will be to identify, manage, and resolve assurance faults impacting our partners’ voice and data services.
This role follows a dayshift working hours, working days, with the addition of a late shift (12:00 – 20:00) on rotation basis.
**Key responsibilities will include but not be limited to:**
• Troubleshooting and resolving escalated tickets and requests from our 1st Line triage Team
• Identify and respond to a variety of issues and assignments, providing technical analysis and then implementing resolution steps to restore and improve services for our customers and colleagues. You will lead as well as support issues with other SME’s or IM teams.
• Responsible for detailed recording of faults and faults including but not limited to a technical and non-technical explanation of operational impact, customer impact, progress, actions, and resolution. Ensuring stakeholders are kept up to date on progression and next steps, whilst driving suppliers and internal resolver groups towards restoring services within agreed SLA's.
• Identify and record service requests following root cause analysis and the restoration of faults, champion a culture of operational excellence through continual service improvements, particularly those that will lead to improved KPI’s, ensuring they are progressed appropriately.
• Support the development and maintenance of playbooks and knowledge transfer, where required.
• Accountable for attending team, departmental and company updates and ensuring you are engaged in all necessary comms channels to receive necessary company updates.
• Demonstrate an appreciation of the wider business context and values. At times contributing to daily fault calls producing and/or delivering updates on daily and weekly metrics and reports.
• Responsible for ensuring the security and integrity of network & IT systems by adherence to the company's Information Security policies and procedures.
• Authorised to access and make changes on live managed equipment, to ensure appropriate controls are in place to protect PXC and its customers. Authorised to approve engineer access to PXC and third-party data centres.
**Success Criteria**
**Essential**
:
• Demonstrable Technical knowledge Infra/Network/Security experience
• Understanding of Network and optional Security Principles and practical application of these in relation to Fault Triage and Response
• Self-motivated; good time-keeping and customer-value work ethic.
• Strong analytical skills: gathers evidence, investigates solutions, considers implications for the business, goal-orientated
• Demonstrate ability to problem solve, prioritising routine and non-routine tasks and work accurately and quickly in a high-pressure incident situation
• Ability to communicate and advise on security and network topics to key stakeholders in an understandable form
**Desirable**
:
• Relevant Security or Network qualification or degree
• Experience working in a Network/Security Support function
• Practical experience with the latest technologies and vulnerabilities, exploits and malware
• JNCIA/CCNP certified
Benefits
**Wellbeing, because we care**
: FitKit wellness programme, day off for your birthday, paid volunteering time for causes you care about plus other benefits that are a part of our Health & Wellbeing programme.
**Flexibility**
: a flexible working policy, including hybrid working.
**Learning**
: LinkedIn Learning to build your skills on demand.
**Rewarded**
: an annual bonus based on company performance, plus a reward and recognition programme.
