*Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.*
**ServiceNow PPM Product Owner**
The role requires product ownership experience combined with technical expertise in ServiceNow and/or telecommunications environments.
**Core skills you’ll bring**
- Experience owning a product roadmap and managing a prioritized backlog for
**ServiceNow PPM/SPM**
or a comparable enterprise portfolio management platform.
- Strong understanding of demand, project, portfolio, resource, and financial management, including capacity planning and investment prioritization.
- Technical expertise in ServiceNow implementation, configuration, workflows, data models, access controls, and integrations; and/or experience delivering solutions within complex telecommunications IT environments.
- Ability to discuss APIs, data flows, integration dependencies, and technical constraints with architects and development teams and translate them into actionable requirements.
- Understanding of telecommunications processes such as network rollout, service delivery, and field operations, including their relationship to project planning and portfolio priorities.
- Understanding of integration requirements between ServiceNow SPM and Field Service Management (FSM), covering project milestones, work orders, resource demand, delivery status, and financial data.
- Experience collaborating with Business Analysts, PMO stakeholders, developers, and operational teams to define user stories, acceptance criteria, and non-functional requirements.
- Ability to assess business value, delivery effort, technical dependencies, and platform maintainability when prioritizing work.
**The responsibilities you’ll own**
- Define and communicate the PPM product vision, roadmap, and release priorities.
- Own backlog refinement and prioritization across business enhancements, integration requirements, technical debt, and operational improvements.
- Translate PMO and user needs into clear requirements for demand intake, assessment, project planning, resource allocation, and financial tracking.
- Partner with technical teams to evaluate solution options, challenge unnecessary customization, and assess integration and platform impacts.
- Define cross-system process requirements connecting portfolio planning with telecommunications delivery and field execution.
- Guide acceptance testing and validate delivered functionality against agreed business outcomes and acceptance criteria.
- Establish reporting requirements and product success measures covering adoption, data quality, portfolio performance, and delivery efficiency.
- Gather user and operational feedback to inform ongoing improvements, training, and adoption.
***What supports your journey***
*People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.*
**ServiceNow PPM Product Owner**
The role requires product ownership experience combined with technical expertise in ServiceNow and/or telecommunications environments.
**Core skills you’ll bring**
- Experience owning a product roadmap and managing a prioritized backlog for
**ServiceNow PPM/SPM**
or a comparable enterprise portfolio management platform.
- Strong understanding of demand, project, portfolio, resource, and financial management, including capacity planning and investment prioritization.
- Technical expertise in ServiceNow implementation, configuration, workflows, data models, access controls, and integrations; and/or experience delivering solutions within complex telecommunications IT environments.
- Ability to discuss APIs, data flows, integration dependencies, and technical constraints with architects and development teams and translate them into actionable requirements.
- Understanding of telecommunications processes such as network rollout, service delivery, and field operations, including their relationship to project planning and portfolio priorities.
- Understanding of integration requirements between ServiceNow SPM and Field Service Management (FSM), covering project milestones, work orders, resource demand, delivery status, and financial data.
- Experience collaborating with Business Analysts, PMO stakeholders, developers, and operational teams to define user stories, acceptance criteria, and non-functional requirements.
- Ability to assess business value, delivery effort, technical dependencies, and platform maintainability when prioritizing work.
**The responsibilities you’ll own**
- Define and communicate the PPM product vision, roadmap, and release priorities.
- Own backlog refinement and prioritization across business enhancements, integration requirements, technical debt, and operational improvements.
- Translate PMO and user needs into clear requirements for demand intake, assessment, project planning, resource allocation, and financial tracking.
- Partner with technical teams to evaluate solution options, challenge unnecessary customization, and assess integration and platform impacts.
- Define cross-system process requirements connecting portfolio planning with telecommunications delivery and field execution.
- Guide acceptance testing and validate delivered functionality against agreed business outcomes and acceptance criteria.
- Establish reporting requirements and product success measures covering adoption, data quality, portfolio performance, and delivery efficiency.
- Gather user and operational feedback to inform ongoing improvements, training, and adoption.
***What supports your journey***
*People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.*
