Customer Technical Support

Customer
Technical 
Support in Bitola

**IWFirstCall**
is a certified 24/7 Customer Care Center providing technical support and Network Operations Center (NOC) services.

Role Description

We are looking for a Customer Support Specialist to handle customer inquiries via phone, email, and other channels, troubleshoot issues, coordinate with internal teams, document incidents, and ensure timely resolution and customer satisfaction.

**Important:**
This is a
**full-time, ON-SITE position in Bitola**
. Candidates must be available to work
**24/7 rotating shifts, including nights, weekends, and public holidays.**

Qualifications

- Experience in customer service, technical support, or a similar role.
- Excellent written and spoken English.
- Strong communication, analytical, and problem-solving skills.
- Basic technical troubleshooting skills and familiarity with ticketing or CRM systems.
- Flexibility to work rotating shifts in a 24/7 environment.
- **Previous Customer support, or Technical support experience is an advantage.**