**Company Description**
Text2reach is a global SMS messaging provider helping companies deliver notifications, PIN codes, and marketing messages through an SMS API and web-based sender. The company supports communication in over 190 countries and facilitated more than 600 million SMS deliveries worldwide in 2023. Text2reach offers a range of products including SMS messaging, two-way SMS, SMS campaign tools, SMS API connections, HLR number verification, and SMS A2P messaging. The team focuses on reliable, scalable, and secure messaging solutions that enable clients to reach their customers quickly and effectively.
**Role Description**
The Sales Account Executive is a full-time, hybrid role based in Tirana, with flexibility to work from home part of the time. This role is responsible for identifying and qualifying leads, conducting outbound prospecting, and managing the sales pipeline from initial contact to closing. Day-to-day activities include presenting Text2reach’s SMS solutions to prospective clients, preparing proposals, negotiating commercial terms, and ensuring a smooth onboarding process. The Sales Account Executive will maintain and grow existing accounts, provide ongoing support in collaboration with the customer service team, and proactively identify upsell and cross-sell opportunities. The role also involves tracking sales activities in CRM tools, preparing performance reports, and collaborating with marketing and product teams to refine messaging and improve customer experience.
**Qualifications**
- Strong lead generation and prospecting skills, including experience in identifying and qualifying new business opportunities.
- Proven account management capabilities, with a focus on retention, growth, and long-term customer success.
- Excellent communication skills, both written and verbal, with the ability to present technical solutions in a clear and accessible manner.
- Relationship building and customer service skills, with a customer-centric mindset and experience handling client inquiries and issues.
- Experience in B2B sales, preferably in SaaS, telecommunications, or messaging/CPaaS services.
- Comfort working with CRM systems and sales reporting tools, with strong organizational and time-management skills.
- Ability to work effectively in a hybrid environment, collaborating with colleagues onsite in Tirana and remotely.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Fluency in English; additional language skills are an advantage.
Text2reach is a global SMS messaging provider helping companies deliver notifications, PIN codes, and marketing messages through an SMS API and web-based sender. The company supports communication in over 190 countries and facilitated more than 600 million SMS deliveries worldwide in 2023. Text2reach offers a range of products including SMS messaging, two-way SMS, SMS campaign tools, SMS API connections, HLR number verification, and SMS A2P messaging. The team focuses on reliable, scalable, and secure messaging solutions that enable clients to reach their customers quickly and effectively.
**Role Description**
The Sales Account Executive is a full-time, hybrid role based in Tirana, with flexibility to work from home part of the time. This role is responsible for identifying and qualifying leads, conducting outbound prospecting, and managing the sales pipeline from initial contact to closing. Day-to-day activities include presenting Text2reach’s SMS solutions to prospective clients, preparing proposals, negotiating commercial terms, and ensuring a smooth onboarding process. The Sales Account Executive will maintain and grow existing accounts, provide ongoing support in collaboration with the customer service team, and proactively identify upsell and cross-sell opportunities. The role also involves tracking sales activities in CRM tools, preparing performance reports, and collaborating with marketing and product teams to refine messaging and improve customer experience.
**Qualifications**
- Strong lead generation and prospecting skills, including experience in identifying and qualifying new business opportunities.
- Proven account management capabilities, with a focus on retention, growth, and long-term customer success.
- Excellent communication skills, both written and verbal, with the ability to present technical solutions in a clear and accessible manner.
- Relationship building and customer service skills, with a customer-centric mindset and experience handling client inquiries and issues.
- Experience in B2B sales, preferably in SaaS, telecommunications, or messaging/CPaaS services.
- Comfort working with CRM systems and sales reporting tools, with strong organizational and time-management skills.
- Ability to work effectively in a hybrid environment, collaborating with colleagues onsite in Tirana and remotely.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Fluency in English; additional language skills are an advantage.
