B2B Business Service Agent – French
AUTO1 Group
/job-details/10861
Company Description
**Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.**
For more information please visit www.auto1-group.com
**We offer:**
- Work in a dynamically developing international company in the automotive industry
- A regular employment contract with a highly competitive fixed salary
- Openness to the implementation of new ideas to improve the company's operation
- Friendly working atmosphere in a team focused on cooperation
- Excellent professional development opportunities in a dynamic environment.
**Job Description**
As a
**Business Service Agent,**
you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.
**Main Duties:**
- Support the Account Management team with various administrative and operational tasks, focussed on debt collection.
- Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
- Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
- Contact merchants to remind them about payment terms and follow up when needed.
- Keep customers informed and ensure their requests are handled in a timely manner.
- Create and update instructions and guidelines for different processes.
- Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.
**Qualifications**
**Requirements:**
- At least 2 years of relevant experience in customer service, administration, back office or a similar role.
- You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
- Fluent in French and English, both written and spoken.
- Good knowledge of MS Office, especially Excel.
- You work accurately, efficiently and can manage multiple tasks at the same time.
- You are able to work independently and structure your workload effectively.
- You have a process-oriented and solution-focused approach.
- Strong communication and problem-solving skills.
**Additional Information**
Additional information
The place of work will be at the headquarters of AUTO1 Group, Rruga e Kavajes, Tirane and the shifts provide a total of 40 hours per week, from Monday to Friday.
If you think you are the right candidate please apply by uploading your CV.
Email: selezione.albania@auto1.com
Phone Number: +355 67 503 9121
**Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.**
For more information please visit www.auto1-group.com
**We offer:**
- Work in a dynamically developing international company in the automotive industry
- A regular employment contract with a highly competitive fixed salary
- Openness to the implementation of new ideas to improve the company's operation
- Friendly working atmosphere in a team focused on cooperation
- Excellent professional development opportunities in a dynamic environment.
**Job Description**
As a
**Business Service Agent,**
you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.
**Main Duties:**
- Support the Account Management team with various administrative and operational tasks, focussed on debt collection.
- Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
- Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
- Contact merchants to remind them about payment terms and follow up when needed.
- Keep customers informed and ensure their requests are handled in a timely manner.
- Create and update instructions and guidelines for different processes.
- Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.
**Qualifications**
**Requirements:**
- At least 2 years of relevant experience in customer service, administration, back office or a similar role.
- You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
- Fluent in French and English, both written and spoken.
- Good knowledge of MS Office, especially Excel.
- You work accurately, efficiently and can manage multiple tasks at the same time.
- You are able to work independently and structure your workload effectively.
- You have a process-oriented and solution-focused approach.
- Strong communication and problem-solving skills.
**Additional Information**
Additional information
The place of work will be at the headquarters of AUTO1 Group, Rruga e Kavajes, Tirane and the shifts provide a total of 40 hours per week, from Monday to Friday.
If you think you are the right candidate please apply by uploading your CV.
Email: selezione.albania@auto1.com
Phone Number: +355 67 503 9121
