Field Service Engineer North Macedonia
Lectra
/job-details/10164
**Job Description**
Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.
This position is field-based in North Macedonia.
**Responsibilities**
**Main activities**
- Field Service repair on HW and SW products
- Solution setup, testing and verification on-site
- Trouble shooting / Deep failure analysis
- HW and SW installation and customer trainings
- Preventive Maintenance and System Audits
- On-call duty
- Inventory management of car stock
- Continuous support in optimizing service level
- System integration
- Reporting of service activities
**Beside activities**
- Sales of service
- Hotline support
**Requirements**
Profile description:
- Qualification as mechatronics engineer or equivalent education
- 3 years of experience desirable
- Mechanical and electronic skills
- Analytical structural working
- Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections
- SW skills in OS, Network, FW, Applications
- Data capturing/management basic skills (e.g. SQL)
- Service behaviour and customer orientation
- Self-education
- Mobility/flexibility
- Capacity of teamwork and conflict management
- Proven ability to communicate effectively
- Driving license for car
- Self-dependent working behaviour and ability to assert oneself
- Languages: Macedonian fluent (written and spoken), very good knowledge of English, knowledge of any Eastern European (Bulgarian, Serbian, Croatian, Slovenian) languages is welcome
- Willingness for 100% travel
**Mojca Kepic**
**t**
**:**
+49 (0)89-99-626-118
**m**
**:**
+49 (0)151-540 68 130
**e**
**:**
m.kepic@lectra.com
**lectra.com**
Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.
This position is field-based in North Macedonia.
**Responsibilities**
**Main activities**
- Field Service repair on HW and SW products
- Solution setup, testing and verification on-site
- Trouble shooting / Deep failure analysis
- HW and SW installation and customer trainings
- Preventive Maintenance and System Audits
- On-call duty
- Inventory management of car stock
- Continuous support in optimizing service level
- System integration
- Reporting of service activities
**Beside activities**
- Sales of service
- Hotline support
**Requirements**
Profile description:
- Qualification as mechatronics engineer or equivalent education
- 3 years of experience desirable
- Mechanical and electronic skills
- Analytical structural working
- Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections
- SW skills in OS, Network, FW, Applications
- Data capturing/management basic skills (e.g. SQL)
- Service behaviour and customer orientation
- Self-education
- Mobility/flexibility
- Capacity of teamwork and conflict management
- Proven ability to communicate effectively
- Driving license for car
- Self-dependent working behaviour and ability to assert oneself
- Languages: Macedonian fluent (written and spoken), very good knowledge of English, knowledge of any Eastern European (Bulgarian, Serbian, Croatian, Slovenian) languages is welcome
- Willingness for 100% travel
**Mojca Kepic**
**t**
**:**
+49 (0)89-99-626-118
**m**
**:**
+49 (0)151-540 68 130
**e**
**:**
m.kepic@lectra.com
**lectra.com**
